Back in the 1990s I used to play a little golf with a medical doctor called Teddy.

In year 2000, at age sixty-five, Teddy decided to retire.

From medical practice.

And when he retired he simply closed the doors of that practice.

I said to Teddy:

“Why didn’t you sell your practice?”

Teddy told me:

“David, as you age, your practice and your patients will age with you. And what you will find is that young people seek out doctors their own age.”

Teddy said:

“Nobody wants to buy an old doctor’s practice. Especially when it is running low on patients.”

In dentistry, is that the case?

In dentistry, does there come a time when an older dentist becomes less visible, less attractive, as an option to younger patients looking for a new dentist?

Because in reality, nobody really looks forward to the day when they have to replace their doctor, their dentist, their hairdresser?

Do they?

We all really hope that our doctor and our dentist will outlast us as patients.

And when that day does come, the majority of patients choose to choose a replacement much younger who is certainly more likely to outlast and outlive them.

Just to be on the safe side.

Because there does come a time…..

In the world of performing arts, there does come a time when the recording artists that we used to love just can’t hit the notes, play those chords or command those audiences that they once used to do.

There comes a time when Billy Joel just can’t hit those high notes.

There comes a time when Michael Crawford just can’t sing for hours upon hours upon hours.

There is a day when the music does die.


The truly great performers recognise when that day has arrived.

Or should I say, they recognise the day before that day arrives.

Yes, there will always be the diehard supporters who will follow their favourite artist, their favourite doctor, their favourite dentist, to the end of the earth no matter what.

But there will always be those fans and those customers and patients who say:

“Thanks for the memories.”

“It’s curtain time…..”

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Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

“How to Bring the Customer Service Magic of Disney Right There Into Your Dental Practice”

ONE TIME WORKSHOP Friday NOVEMBER 15 in SYDNEY.

Are you looking for that competitive EDGE for your dental practice in these questionable economic times?

History has shown that those businesses providing LEGENDARY WORLD CLASS Customer Service to their clients have not only survived, but THRIVED in during difficult times.

For the First time in Australia, Vance Morris brings you his comprehensive one day boot camp style workshop:

“How to Bring the Customer Service Magic of Disney Right There Into Your Dental Practice”

At this FULL DAY EXCLUSIVE workshop, you and your team will learn:

All about the cost that poor customer service is having on your dental practice.

Vance Morris will provide you with multiple examples of the financial impact of what poor service is doing for your practice.

He will explain in detail how to clearly DEFINE the “Customer Experience” (CX) for your dental practice.
You will learn the TEN RULES for WORLD-CLASS customer service, including:

* Anticipatory Service
* You had me at “Hello”
* Customer Service as a revenue generator
* “Everything communicates”

Vance will also explain in detail the art of PROFITABLE Service Recovery, including:

* How PROFITABLE Service Recovery is a systematic business process
* How to uncover your opportunities for PROFITABLE Service Recovery
* You will discover how to anticipate the needs for recovery
* Learn how to Train and empower your frontline employees on PROFITABLE Service Recovery
And much, much more….

Best of all, you will discover Vance’s signature programme Systematic Magic.

You will learn how to easily Out-Serve, Out-Price and Out-Market your dental competition in ANY ECONOMY. Based off his 10 year experience at Walt Disney World in Orlando, Florida, Vance will reveal the 7 Magic Keys that Disney uses every day to create magic for their guests. This is the same system that Vance himself used while at Disney to create some of their iconic attractions.

At the end of the day, all attendees will leave with their own, personal blueprint to implement Disney style service in their dental practices, the very next day.

So if you’re looking for that competitive edge that’s going to set your dental practice APART from all of the other practices in your area, then book your dental TEAM into see Vance Morris NOW!!

CLICK HERE FOR MORE DETAILS: http://bit.ly/2ZpzEdtl

******

Make sure you subscribe to my monthly Dental Water Cooler Podcast Series…. “The Ultimate Patient Experience”

Click on this link for all details

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

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