Have you ever heard the saying that

“A leopard never changes its spots”

This phrase expresses the notion that things [or people] cannot change their inherent nature.

It is a phrase normally used to suggest that people who have behaved poorly, or done bad things in the past, will again behave poorly, and do similar bad things in the future.

Because this is their inherent nature.

And sure, there will be times where good people may occasionally behave out of character, but are inherently good people.

But, it does seem that there are compulsive re-offending leopards out there who consistently have reputations they need to live down to.

One behaviour of a serial leopard is the behaviour of back-stabbing.

The back-stabber is a person who behaves all good and pleasant to your face, but as soon as you are out of earshot they take great pride in stirring the pot and spreading tales of woe.

It’s called GOSSIPPING.

The simple thing about a gossiper is that they love to spread ill will about others. And it is usually something they do to deflect attention from their own pathetic little lives.

Do you know a gossiper?

Have you employed a gossiper?

Have you had business dealings with one?

Dig deeply into their character and you’ll find they have a closet jam packed full of skeletons that they would never want shared.

The thing about gossipers is that their behaviours are serial. They totally seek out discussions of what they call “juicy” behaviours of others so they may drum up attention of those other peoples’ plights to distract attention from their own pathetic little lives.

In business there exists few things sadder than the behaviour of the pathetic two-faced leopard.

On the outside they convey the behaviours of Mother Theresa.

But on the flip side they exhibit the behaviours of Shylock and the Grinch.

Doing business with a two-faced leopard is like wrestling with a pig.

It is best avoided, as it always ends poorly for you.

Never employ the two-faced gossiping leopard. They will bring your business to its knees in no time as they plan its destruction with their passive aggressive behaviour.

The two-faced gossiping leopard can and will slip under your guard.

But they will always reveal themselves.

And when they do, your mission is to exterminate them and eradicate them.

You must do this for your own sanity.

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Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

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“How to Bring the Customer Service Magic of Disney Right There Into Your Dental Practice”

ONE TIME WORKSHOP Friday NOVEMBER 15 in SYDNEY.

Are you looking for that competitive EDGE for your dental practice in these questionable economic times?

History has shown that those businesses providing LEGENDARY WORLD CLASS Customer Service to their clients have not only survived, but THRIVED in during difficult times.

For the First time in Australia, Vance Morris brings you his comprehensive one day boot camp style workshop:

“How to Bring the Customer Service Magic of Disney Right There Into Your Dental Practice”

At this FULL DAY EXCLUSIVE workshop, you and your team will learn:

All about the cost that poor customer service is having on your dental practice.

Vance Morris will provide you with multiple examples of the financial impact of what poor service is doing for your practice.

He will explain in detail how to clearly DEFINE the “Customer Experience” (CX) for your dental practice.
You will learn the TEN RULES for WORLD-CLASS customer service, including:

* Anticipatory Service
* You had me at “Hello”
* Customer Service as a revenue generator
* “Everything communicates”

Vance will also explain in detail the art of PROFITABLE Service Recovery, including:

* How PROFITABLE Service Recovery is a systematic business process
* How to uncover your opportunities for PROFITABLE Service Recovery
* You will discover how to anticipate the needs for recovery
* Learn how to Train and empower your frontline employees on PROFITABLE Service Recovery
And much, much more….

Best of all, you will discover Vance’s signature programme Systematic Magic.

You will learn how to easily Out-Serve, Out-Price and Out-Market your dental competition in ANY ECONOMY. Based off his 10 year experience at Walt Disney World in Orlando, Florida, Vance will reveal the 7 Magic Keys that Disney uses every day to create magic for their guests. This is the same system that Vance himself used while at Disney to create some of their iconic attractions.

At the end of the day, all attendees will leave with their own, personal blueprint to implement Disney style service in their dental practices, the very next day.

So if you’re looking for that competitive edge that’s going to set your dental practice APART from all of the other practices in your area, then book your dental TEAM into see Vance Morris NOW!!

CLICK HERE FOR MORE DETAILS: http://bit.ly/2ZpzEdtl

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Make sure you subscribe to my monthly Dental Water Cooler Podcast Series…. “The Ultimate Patient Experience”

Click on this link for all details

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Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

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The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

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