One of the reasons patients leave a dental practice without an appointment is because of confusion and lack of clarity provided to that patient about what their next step is on their road to dental health.
When the next set of directions given by the dentist at the end of each appointment are unclear, vague, and wishy-washy, then the patient will not make a committed decision to complete their ongoing treatment.
If the instructions are vague, then patients will believe that their treatment is non-urgent, and so they will not commit to a time frame of getting that necessary treatment attended to.
Before the condition gets worse.
Which it will.
If we delay treating decay the decay spreads.
If we delay treating periodontal issues, then those issues will get bigger.
Dental conditions do not disappear magically by themselves.
As such, at the completion of every visit, the dentist must let the patient know what they will be coming back for next time, when that appointment needs to be, and what will happen if this treatment is delayed at all.
It is the dentist who must tell the patient these three things at the conclusion of every appointment.
It is the dentist’s role and duty to tell each patient.
These three things MUST BE said by the dentist. The patient will not consider their validity if they do not first hear these three things told to them by the dentist.
When a patient hears and understands these three key things each and every time they attend your dental practice, you will find an increased level of necessary urgency [for that dental treatment] will be created.
These three things are the centrepiece that your team need to be focused on receiving, to ensure that all patients will be returning to complete that treatment…
Need your phones monitored?
Are you concerned about the number of calls that are not being answered as best they can be?
You need Call Tracking Excellence.
For the cost of a less than one cleaning per week, you could have your phones being answered much much better….
Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com
Call Jayne on 1300 378 044 or email Jayne@theDPE.com for more details.
You can order your copy here: Click Link To Order
The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.
Email me at firstname.lastname@example.org