The Ultimate Connection
Building Block #1: The Ultimate Connection
As you now know, creating the Ultimate Patient Experience for your patients — letting them know you’re different — starts from the very FIRST moment your office comes into contact with them.
You know the old adage, “You don’t get a second chance to make a first impression.” Well, in today’s day and age… you can’t afford to not be on top of your game, right from the get-go.
And along theses lines, there are certain words and phrases that “position” you in such a way, that allow your patients to trust you implicitly, because they know you have their best interests at heart. And there are OTHER words, phrases, and behaviors you must NEVER use.
The point is, the most important thing at this stage of your relationship, is that your patient knows, without a doubt… that their health and their overall well-being, is more important to you, than how much you’re going to be putting in your pockets. And the Ultimate Connection lets them know this.
Here’s just a small sampling of what’s covered in The Ultimate Connection
- The Ultimate Connection forms the foundation of your “re-energized,” practice. This section contains 5 separate modules, and each one:
- Completely eliminates stress and anxiety, by eliminating chaos and “not knowing what to do,” so you’re no longer relying on “luck,” or simply “hoping” things work out.
- Improves new patient relationships…
- Establishes simple systems and processes for your team to follow, based on proven strategies you and your team customize, to maximize your specific practice goals…
- Gives you FAR more reliability, predictability, and control over your entire practice. It does this with simple and very practical steps that are all congruent with one another, through every patient “Magical Moment.”
- The Modules Include:
- Converting prospects to patients – Without any kind of “hard selling,” or any other deceptive or manipulative tactics, or anything else other than sincerity, integrity… and great service!
- Answering your phones – You’ll discover the right.. and maybe even more important — the wrong way, to answer your phones!
- Eliminating cancellations – So your work flow (and therefore your cash-flow) remains consistent and reliable. You’ll also uncover:
- How to attract highly-qualified patients, and… how to make the ultimate connection with every one of them. This rapidly increases your patient conversion rates, and lowers your patient acquisition cost (the amount of money you have to invest, to acquire a new patient) — dramatically
- 3 things you MUST do, to create the perfect website, so patients choose YOU, over any of your competitors
- 5 Specific phrases to use (and two extremely common ones you must NEVER use) that convert more new telephone inquiries into patients, than you ever imagined possible.Discover when to use each one of them, for maximum patient response and excitement!
- I’ll reveal how to turn a price-shopper, into a patient. There are major steps you MUST take, that convert telephone price-shoppers into raving fans. And, I’ll show you how you can have these strategies up-and-running in less than 15 minutes!
- 5 Common responses staff members typically use on the phones, that actually drive new patients away! Once you understand how patient psychology works, you’ll be shocked how much this has been costing you, over the years
- With the Ultimate New Patient Inquiry… you’ll discover how to set up the perfect appointment for every phone inquiry and new referral you get
- And finally, I’ll reveal how to “Cancel the Cancels:” 3 Simple Magical Moments that reverse AT LEAST 50% of your patient cancellations