UPE Gold Member Videos

Scroll down to watch the videos below in chronological order.

Week 1

Weekly bonus video from Dr. David Moffet

Week 2

Weekly bonus video from Dr. David Moffet

Week 3

Weekly bonus video from Dr. David Moffet

The Patient Experience Process. An Overview.

The Ultimate Connection Building Block. An Overview.

The Ultimate Arrival Building Block. An Overview.

The Ultimate Pre-Appointment Building Block. An Overview.

The Ultimate Appointment Building Block. An Overview.

The Ultimate Post-Appointment Building Block. An Overview.

An Overview of the Experiential Stage Summary Sheet

Definition of Operational Standards

Definition of Experiential Standards

What Is Above And Beyond?

Definition Of Service Defects

What Is Offer The Offer?

Define Service Recovery

What Is Zero Risk?

Definition Of Secret Service Information

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