BACK TO UPE GOLD HOME UPE Gold Member Videos Scroll down to watch the videos below in chronological order. Week 1 Weekly bonus video from Dr. David Moffet Week 2 Weekly bonus video from Dr. David Moffet Week 3 Weekly bonus video from Dr. David Moffet The Patient Experience Process. An Overview. The Ultimate Connection Building Block. An Overview. The Ultimate Arrival Building Block. An Overview. The Ultimate Pre-Appointment Building Block. An Overview. The Ultimate Appointment Building Block. An Overview. The Ultimate Post-Appointment Building Block. An Overview. An Overview of the Experiential Stage Summary Sheet Definition of Operational Standards Definition of Experiential Standards What Is Above And Beyond? Definition Of Service Defects What Is Offer The Offer? Define Service Recovery What Is Zero Risk? Definition Of Secret Service Information BACK TO UPE GOLD HOME
