It’s a fact that people do business with people they like.
And if you want to be liked, you need to be interesting.
And the best way of being interesting, is to be interested in the person you are talking with.
Even if they are your customer.
Especially if they are your customer.
I recently heard someone question the purpose of acting interested in a person that you are doing business with, suggesting that the act of being friendly and showing an interest in a customer was dishonest in intention.
I’m a long term customer of many businesses, and all of those businesses have owners and employees who have learned more about me than simply what I happen to buy from them.
If I want bland, I’ll go to the tax office. Or the local council.
I’m good friends with my doctor, my hairdresser, my dry-cleaner and the guy at the local chicken shop.
Even my postal service owners are friendly and interested.
I wouldn’t call any of them dishonest or salesy…
Just genuine people…
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The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.
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