If you have to terminate the services of an employee, the only way to really do it is in a face to face meeting.
Terminating the services of an employee by SMS, email, or by mail, is a very low and underhanded and gutless method that nobody with any personal pride should ever contemplate.
Termination by phone call is also very poor form.
Years ago, a member of my golf club left his wife a note on the fridge:
“I’m leaving you for my secretary. Don’t bother calling me. I’m not coming back.”
In shock, the jilted wife took the note up to the golf club, and showed her lady golfer friends.
The note became folklore and the husband never lived the story down.
Breaking up of relationships between lovers via SMS or Message services are similarly poor form.
If you’ve got to end the relationship, including a working relationship, then have the decency to end it face to face.
Although I never enjoyed terminating employees, I became adept at creating effective face to face exit procedures to make the process of departure as efficient and as pain-free as possible.
And really, when an employee needs to be terminated, the chances are that mentally and emotionally, that employee has already LEFT THE PRACTICE and is really only present in body only.
That’s what really makes the process very easy.
Expanding the employment opportunities for an already mentally departed employee is a liberating experience for both the employee, and for the employer, as well as often being what the practice needed as well.
But no “Dear John” letters…. Please.
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The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.
Email me at firstname.lastname@example.org