A few discussions that I’ve had this week have all led back to a similar theme… and that theme is the theme of generosity.

In discussions with coaching clients, we’ve broached the subject of employees having immediate permission to be able to MAKE THINGS RIGHT when service defects occur in your business [as they do from time to time] without having to go running to the boss  to double check on what is needed to be done.

When things go wrong [occasionally] the best thing that a business can do is to seamlessly make things right as quickly as possible.

This means that employees often will need to be able to access funds if needed.

In a similar vein, employees also need to be able to access funds for those occasions where a significant Above and Beyond WOW!! moment can be created for their customers and patients, without having to seek permission and delay the impact of their intended surprise.

My son began a new job this week, and as part of his induction, he is given two hundred dollars to purchase anything he needs to help him do what he needs to be able to do at work.

And when that two hundred dollars is exhausted, he’s then given another two hundred dollars to use, which simply saves him having to go cap in hand to the work accountant each and every time that he needs to do or get something.

What a simple and effective idea!!

What gets rewarded gets improved upon.

Back in the day, your reward for doing your job well was that you used to be allowed to turn up for work the next week.

But these days, things are a little different.

Doing your job is fine, but I believe that consistently achieving various production and performance goals for your department or for your employer does deserve reward.

Sure, it’s always nice to be verbally recognised for your achievements at work, but if what an employee achieves has a direct and measurable POSITIVE IMPACT on the bottom line of the business, then there is every reason that the employees that help achieve those improvements should be financially rewarded for their positive contributions.

After all, in these situations, these bonuses are paid out of increased profits. And those increases wouldn’t be increases without the extra efforts and performances of employees.

There are always many small ways to add rewards for performance in your business that create further significant improvements and significant results.

And it is these regular expressions of gratitude to employees that do get noticed, in just the same way that a LACK OF gratitude does not go unnoticed.

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The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

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