Last week this fabulous quotation reappeared upon my desk.
“By procrastinating on the difficult choices, by trying not to get anyone mad, and by treating everyone equally ‘nicely’ regardless of their contributions, you’ll simply ensure that the only persons you’ll wind up angering are the most creative and productive people in the organization.” – Colin Powell
People running committees and organisations often have this difficulty of trying to be inclusive of everyone, no matter what those people’s individual contributions have been.
While so doing, the attention to total inclusion is a distraction and a detraction, and is an insult to those people making a contribution and an effort to the cause that is far greater than their equal share.
Recognition for reward and effort is paramount.
Sometimes organisations often spend time being inclusive of people who maintain some form of position or membership of that committee or organisation, but can’t even be bothered to turn up to meetings and discussions.
Somehow these people are being shown an [undeserved] acknowledgement for their ancestry and their historic genealogy within the organisation, while their efforts are invisible.
Their efforts are invisible because there are no efforts or contributions being made.
In all committees and organisations there will always be the thought leaders and the “ideas” people. These people conceive the ideas that then grow from dot points on paper into real life reality.
And the ideas grow because they have been handed over to the doers. The doers are the people who take the concepts created by the ideas people, and turn those concepts into the reality.
In every organisation there needs to be ideas people, and the ideas people need to be able to surround themselves in the organisation with the generals, who activate the foot soldiers that turn the ideas into true reality.
An organisation where every member knows their roles, and knows their contribution, and knows the value that their contribution makes towards the end result… that’s called teamwork.
An organisation that prioritises inclusion ahead of results and efforts will operate less like a business and more like a therapy group or a social club.
This organisation will have the financial results that match its methods of operation.
Need your phones monitored?
Are you concerned about the number of calls that are not being answered as best they can be?
You need Call Tracking Excellence.
For the cost of a less than one cleaning per week, you could have your phones being answered much much better….
Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com
Call Jayne on 1300 378 044 or email Jayne@theDPE.com for more details.
You can order your copy here: Click Link To Order
The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.
Email me at email@example.com