In 2018, Jayne and I enjoyed our first European River Cruise.
We chose a short cruise to begin with, to see whether river cruising was a style of holiday or vacation that would appeal to us.
The trip we chose was a return cruise from Paris to Normandy and back along the Seine River.
It was a trip that we were excited to do, visiting important historical sites from WWI and WWII, as well as visiting towns and places made famous by impressionist painters and artists.
Overall, we had a wonderful time. The destinations and side tours were great, and the accommodation and food and beverages were also exceptional.
Despite all this, there were a couple of instances where Jayne and I felt that our “experience” was not up to the expectations we had had for a couple of destinations…. Let me explain…
One of the really anticipated destinations that Jayne and I were looking forward to visit was the newly opened Sir John Monash Centre and the battlefields memorials of Villers-Bretonneux and the Somme.
Sadly our reality did not reach our expectations.
The day tour from the boat did take us to the Sir John Monash Centre and to Villers-Bretonneux, but I felt that we had only just arrived at these venues when we were rushed away to our bus and moved on to another venue.
We seemed to spend an inordinate amount of time that day having a very average lunch served at a very average restaurant [and I use that term very lightly]. We would have been far more appreciative of having a smaller lunch, and spending more time at these places of great significance in Australian History.
That evening, on the boat, we met a couple who advised us that in future, when we had key places of interest to see, we would be wise to book our own guides to meet us at the dock, and take us to the places that we were wanting to see, rather than just amble along on a “tour” designed by the cruise company, that had less specificity.
Wise words indeed.
We certainly enjoyed our first river cruise, but for future cruises, we made the note to organise our own personal guide for venues that have been on our bucket list long term.
Interestingly, in life, there are people who spend their whole lives being led and guided around by others, rather than making their own plans.
And as a result of their submissions into other people’s plans, these people usually end up never achieving some of the significant things that they could have potentially achieved, if they had simply decided to take the time and design their own plan.
Sometimes the “tour guide” you end up with for your life, will not be as good as the “tour guide” you should have used, if only you had planned ahead.
My first experience with a business coach in my dental practice was horrific. That coach, who I terminated after six long months, had plans for me that were more about his plans than about my expectations.
Fortunately for me, I did not throw the baby out with the bathwater.
I knew that I still needed a business coach. I just needed a better coach.
And so my second business coach worked with me for six and a half years, and during that time, my dental practice tripled in production and collections.
Fortunately for me, I was able to realise that my first choice was poor, and I was able to make the necessary changes to achieve the results I was looking to achieve for my business.
I didn’t give up on being coached. I simply changed coaches…
In business, there is a solution for every problem.
You just need to make sure that you choose the best solution.
That gives you the best result.
Ultimately, like touring, you need to be in control of your own plan.
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Call Jayne on 1300 378 044 or email Jayne@theDPE.com for more details.
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The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.
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