The #1 Secret To Business Success.

The #1 Secret To Business Success.

Isn’t it funny how in life, the cream always rises to the top?

How like attracts like?

Do you ever wonder why that is?

Here’s a couple of interesting stories….

Story Number 1.

My wife Jayne has finally decided that it’s now become too difficult and too inconvenient to trek up to Sydney every five to six weeks to visit her hairdresser. And so, with much reluctance, she’s chosen a new hairdresser to attend to her needs down here in The Highlands. [For those who don’t know, Jayne and I sold our Sydney home three years ago and moved (then) to live permanently at our country home in The Highlands, some two hours drive out of Sydney.]

Jayne asked around some of her friends, and chose a salon locally that was owned by a young twenty-two year old hairdresser who travelled up an hour’s drive each way every day from another regional country town.

Anyway, just after Jayne’s first visit to this new hairdresser, our state of New South Wales was plunged into what ended up being a four-month COVID-19 lockdown, which meant a couple of things:

Firstly, no haircuts or hairdressers. Haircuts were not considered an essential service during COVID lockdowns.

And secondly, no non-essential travel outside of your Local Government Area.

Anyway, fast forward to last week and NSW has just now emerged from lockdown, and the residents of NSW can [legally] attend to their hairstyling needs and requirements…

So Jayne visited her stylist, and asked her what she did during her imposed isolation, to which she answered:

“I bought another salon.”

In her home town.

At the age of twenty-two….

Jayne and her hairdresser discussed all the marketing that the young hairdresser had engaged in, keeping in touch with her clients during the lockdown, while not being allowed to physically attend to their hair.

And Jayne was amazed at all the little things that her stylist had been doing, in a behind the scenes business sense.

When Jayne asked her how she came up with all of these wonderful business ideas, the stylist answered simply:

“I have a coach.”

Story Number 2.

Jayne and I are about to do a few renovations around our home, which means that we’re going to be needing to relocate ourselves, and some furniture, during these times.

So we called a local removals firm, who we had used when we originally purchased our Highlands home, and who we used again when it was time three years ago to vacate our Sydney home and to move down here full time.

As we were showing Adam [from the removals firm] some of the furniture that we needed him to move, he happened to glance at a chart on a wall in my study, and asked:

“What’s this chart here saying ‘Six-Week Cycle’?”

[Actually, Adam spotted the top of the chart poking up on a wall in my study that was behind an open door… Adam was simply walking by along a hallway.… talk about powers of observation and attention to detail!]

I told Adam that the Six-Week Cycle was a program I was doing with my coach, Taki Moore, and Adam shared that his removal firm, had their own coach, in New Zealand, who was also a client of Taki. [Taki is the coach’s coach!]

And when Adam told me this, well it kind of joined the dots for me….

The reason we had hired and re-hired Adam’s firm for removals, and for storing furniture too, was simply because they provided exceptional customer care and customer service whenever we dealt with his company.

And I guess, this great service they provided may not have initially been as a result of using a coach, but for sure and certain, using a coach has kept his firm ON TOP OF THEIR GAME, especially when it comes to providing a consistent five-star experience for their customers.

So you’ve got to ask yourself this question…

If a twenty-two year old small town hairdresser has a business coach, and a regionally based furniture removals business has a business coach, why don’t you have a business coach?

What a business coach does is they act as a sounding board for ideas and thoughts that you as the business owner might have about certain aspects of your business.

Because a coach is a sage. A good coach knows their industry, and they know what’s working out there in the big wide world, and they also know and have seen what’s not working.

A good coach will keep a business owner IN THEIR LANE, and keep them focused on the end result, their destination, and help them reach that destination with minimal distractions, and minimal detours and dare I say it, minimal disasters.

But don’t take my word for it…

Roger Federer has a coach. He has several coaches.

Tiger Woods had several coaches.

Most sporting teams, from Under-6’s right up to professional organisations, have at least one coach.

As I said at the beginning, isn’t it funny how the cream rises to the top in society?

Well it’s no accident, really.

The cream rises to the top because of consistent practices and intelligent choices.

And one of those choices is having a coach.

As my good friend Dr. Ron Arndt used to always tell me:

“None of us are smarter than ALL of us.”

We don’t know what we don’t know.

That’s where a coach is very handy…

**************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday February 24, 2022 in Melbourne, VIC

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

Listen. Empathise. Solve.

Listen. Empathise. Solve.

It’s amazing how many times I hear this simple three step process bastardised when I listen to recordings of dental front office team members answering their practice phones.

When the phone rings, all that the dental receptionist needs to do is listen to the caller and hear exactly what they are saying. Then they need to compassionately empathise with the caller. And lastly they need to find a solution for the caller’s problem.

Three simple words:

Listen. Empathise. Solve.

It does not say:

Hear. Ignore. Vomit.

Yet that is the response that I most commonly have to listen to…. someone “vomiting” unasked for information onto someone who doesn’t have a dental bone in their body….

It also does not say:

Hear. Presume. Shut-out.

It does not say disclude… it says empathise and solve….

We need to listen, and not just hear….

So many times I listen to a recording and the dental receptionist has not been attentive to what the caller is actually really saying.

The receptionist has heard what the caller said, but they have not truly listened and comprehended EXACTLY what the caller is actually phoning about.

The caller may say:

“I’ve been to another dentist and been told I need to have five implants. I’ve not been to your practice before but I’ve been recommended by a friend to see Dr Jones there”

And the receptionist answers

“I don’t have any appointments available until January.”

Sometimes the receptionist will qualify this comment by saying:

“We’ve been really busy because of COVID and we’re trying to clear our backlog…”

What the receptionist didn’t hear the patient say…

Because the receptionist wasn’t truly listening to the caller, what she did not hear the caller say is this:

“I’ve been recommended by one of  your valued patients to come to your practice and see Dr. Jones and give him $25K into his bank account…”

Now, I know it’s not about the money with dentistry, but a practice with a good income, making a good profit, is a more secure workplace and a happier place to work in than a dental practice struggling to make ends meet.

What about some compassionate listening?

What about this phone call…

Caller:

“Hello. I need to make an appointment for my wife. She’s just finished chemotherapy, and has four loose teeth that need to be extracted”

Dental receptionist answers:

“I haven’t got anything for six weeks.”

YES! REALLY!!

YES REALLY!!!!!

Not:

“Oh, I’m sorry to hear that. How is your wife? Is she OK? Will she be all right?”

Or:

“I’m sorry, I didn’t catch your name… when was your wife last in to see us? Is she OK?”

A PERSONAL TOUCH MIGHT JUST HAVE BEEN IN ORDER ABOUT NOW…..

At no time did this receptionist listen or empathise. Or solve.

All this receptionist did was focus on her own issue, that she had a full appointment book and that she considered this phone call and the caller to be an interruption.

And to think…

And to think, that during the next 7-10 days at this practice, there is a fair chance that there might just be ONE SMALL CHANGE  to the practice’s schedule?

And so, this receptionist could have thought on her feet, and LISTENED and HEARD exactly what the caller was saying, and formulated a solution in advance for this caller, based on the probability that there most likely would be a change to their schedule?

Instead….

Instead, a caller in genuine need, was shown the side door with an almighty flick pass.

I wonder how many referrals that phone call resulted in?

Probably not any….

Of course the answer is simple…

Nearly every dental practice owner out there IS NOT RECORDING and is DEFINITELY NOT LISTENING to recordings of what is being said by their staff members as PAID REPRESENTATIVES of their dental business.

These are not two isolated examples….it’s not pretty what we hear going on out there…

How can calls like these even be considered as good business practice?

We listen to phone calls of our clients [those who actually DO CARE what is being said] and the truth is this:

NO MATTER HOW BAD YOU THINK THINGS ARE ON YOUR DENTAL PRACTICE PHONES, IT’S ALWAYS WORSE….

Really, the amount of untrained people out there answering dental practice phones is staggering.

And the amount of “careless” conversations we hear on the phones that we improve is also significant.

Your phone is your greatest asset…

Your dental practice phone is your greatest asset.

If you’re not training the people answering your phones, then you’re burning callers, you’re burning enquiries, and your burning new patient appointments.

And that’s really bad customer service, and it’s a really poor advertisement for your dental practice.

************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday February 24, 2022 in Melbourne, VIC

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

How Big Is Your Sandpit?

How Big Is Your Sandpit?

Ask yourself this question:

Will what is bothering you right now be relevant in twelve months’ time?

So many people waste so much energy worrying about trivial matters that won’t be of relevance in a week, let alone a month, or God forbid, in twelve months’ time…

And if that’s the case, and I mean truly, if that is the case, then why not let the matter go through to the keeper, so to speak, right this moment, and just move on?

I see so many people give themselves a conniption worrying about minutia that in twelve months’ time will really be about as big as a pimple on an elephant’s rear side.

That’s correct.

They are worrying about things that really will be totally irrelevant in as little as a few weeks’ time.

Way back when….

I learned this lesson way back when, when I owned a couple of investment properties where the body corporates were both run by mean and nasty little old men with nothing better to do than write letters about who took a pen that went missing from a common area.

Seriously, I’ve seen grown men give themselves medical episodes controlling organisations with an annual budget of less than what a dental assistant earns to evacuate spit out of patients’ mouths.

After all, that’s a lot of small business matters that are a lot less relevant to the grand scheme of things when compared to the goings on of the United Nations… and yet people can nearly burst an artery worrying themselves to death about something that they really should just simply turn their cheek towards, and walk away.

Life is too short…

When you come across people like this, here’s what you need to do…

Go online to your nearest K-Mart or toy store and order yourself two plastic bucket and spade sets, and one indelible marker.

When those buckets and spades arrive, take the indelible marker, and on one bucket, write the name of the person or organisation that is concerning you, and then take that bucket, along with one spade, and hang it up on a hook in your shed.

Then get the other bucket and spade, pop them back in the box they were delivered to you in, and re-address the parcel and send it to the person who has caused you this concern, simply letting them know, that you’re not going to be playing in their sandpit any more.

And wish them all the best.

Life is too short to be worrying about the behaviour of these small minded people.

There’s a whole big world out there

Take a big breath, and step forward and enjoy it, and leave the small minded behind.

***************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

Does Your Business Need A Refresher Lesson On Customer Service?

Does Your Business Need A Refresher Lesson On Customer Service?

 

With lockdown ending for us here in NSW, it seems as though some businesses need a brush up or a refresher lesson on some of their customer service principles.

During the lockdown, restaurants have been closed, so it was great to have the opportunity to be able to return to dining out again.

My wife booked online for a local restaurant, and as you do, after booking, she checked the online menu to create some “anticipated excitement” leading up to the evening.

There was a slight hitch…

Jayne said to me:

“There isn’t anything on the main course menu for you.”

Which appeared odd.

Now as you know, I choose not to eat red meat or poultry.

But I do eat fish, and seafood. And gnocchi, and pasta.

And did I say I eat fish and seafood?

This was an Italian restaurant. With an unbalanced menu.

There were no seafood choices on their list of main courses.

To the restaurant’s credit, there were a number of seafood choices on the starter menu. But nothing for pescatarians on the main course menu.

So Jayne phoned the restaurant the day before our booking to see whether there was a workable solution to our impending dilemma.

And the owner came up with this.

He said:

“Yes. I am going to get some fish in for the main course.”

And then he said:

“But I can’t guarantee there’ll be any left by the time that you guys come in.”

Our booking was for 8:30pm.

Jayne asked if there was an earlier sitting.

The owner said:

“Yes there is. It’s at 5:30pm.”

Now let’s get a couple of things clear….

The restaurant was holding a $200 deposit for our booking.

We told them our dilemma, they told us their solution, but their solution was not a solution.

So Jayne cancelled the booking. We ate elsewhere instead.

What the owner should have said, is this:

What the owner should have said, is:

“I’m happy to put a piece of fish aside for your husband if you like?”

Or better still:

“Please don’t worry about anything, I’ll make sure that your husband has two different servings of fish or seafood to choose from tomorrow night.”

And Jayne would have said:

“Thank you so much for being so helpful. We’re looking forward to coming to your restaurant and eating out again, finally.”

Will we be booking again at this Italian Restaurant?

Will we be booking again at this Italian Restaurant?

Most probably not.

Can you imagine how many people we would have told this “feel good” story to, had the restaurant tried just a little bit to accommodate my pescatarian husband?

And now we’re telling lots of people this less than flattering story about the restaurant’s one star customer service problem solving skills.

And yes I know….

And yes I know that a lot of restaurants are precious and the menu is what the menu is…

But there’s no point being precious if you’re serving to a less than full restaurant.

What most successful restaurant owners will tell you is that they have regular long term customers who are happy to eat the same dish on a regular basis, even when that dish has been “retired” from the menu.

And the restaurants know this… because a great customer is a great customer.

And that’s where the gold lies….

As a business owner you do need to be firm in principle, but you will benefit from being flexible in procedure.

Inflexibility, or not stretching sufficiently, could be a business’s downfall.

*****************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

Have You Protected Your Future And Built Yourself A Financial Fortress?

Have You Protected Your Future And Built Yourself A Financial Fortress?

Last weekend I was chatting with the owner of a bookshop who, because of the COVID-19 pandemic and lockdown and isolation orders, was basically forced to close his business and wait and not re-open until these orders were lifted.

A period of some four months.

During that time his staff were not working but paid by government subsidy.

The impact of the lockdown and travel restriction laws upon his business were devastating.

How many people out there could go from income to ZERO INCOME and still survive?

It would be tough…

The good news is that lockdown in NSW is now ending and the people of NSW are allowed to return to “shopping” and other parts of normal life.

It has been a very trying and stressful time.

Owners of businesses that are deemed as non-essential and are forced to close during pandemic times of restriction have really taken a financial hit.

During the first wave of the pandemic in early 2020, dental surgeries were also forced to close as regulators struggled with the methods of spread of the COVID-19 virus, and whether or not aerosols used in the provision of dental treatment would increase the rate of spread of the virus in the community.

Thankfully this has not proven to be a valid concern, and the dental industry as providers of health benefits to the community have been permitted to practice under less onerous restrictions.

But with restrictions none the less….

Which brings me to my next concern…

How’s your balance sheet?

It’s been said that fifty-nine percent of Americans are only one pay cheque away from homelessness.

And the Federal Reserve reports that thirty-nine percent of Americans don’t have enough money on hand to cover a $400 emergency.

In fact, most people out there worldwide are skating on very thin ice when it comes to putting food on their table and a roof over their heads.

Recently I engaged a fencer at my farm who literally used to email me his bill for his work for the week, and then phone me and ask me to transfer the funds to him immediately that afternoon…. this behaviour later changed when he started invoicing me daily and still was calling me [straight after sending the invoice] to transfer the funds to his account….

A couple of years ago…

A couple of years ago I was talking with two dentist friends who were similar in age to me, and the question came up as to what sort of cash reserves each of us were holding in our superannuation retirement savings.

And the thought was between us that it would be advisable to have access to at least a year’s supply of cash, to avoid having to sell off growth assets during  a down market or a dip market.

Which brings me to my point….

When the COVID-19 pandemic began in March 2020, stock markets across the world went into a freefall wiping trillions of dollars of value from people’s portfolios. [the market since rebounded from this freefall and recovered its losses]. Many investors sold as the market fell, and then lost assets as the market then rebounded.

Those investors who held out and weathered the financial storm because they had access to cash reserves and did not need to sell assets were obviously rewarded for their foresight.

Were they lucky or were they cautiously prepared?

Farmers always know that there are four seasons to a calendar year, and that there will always be winters, and to reap your harvest in springtime you need to plant before those winter hit.

You need to prepare. You just can’t party all year round like there’s no tomorrow.

So how do you prepare yourself for financial downturns?

Dan Kennedy said this:

“Building a ‘financial fortress’ these days is a difficult and complex process. But it starts with the disciplines of living below your means, saving, and investing. Far too many people with the ability to earn large incomes never keep and accumulate any of it.”

And never a truer word was spoken.

Owning a dental practice is a gift.

The income and profit that come from owning a dental practice allow those owners to choose where they live, where they send their children to school, where they retire to, when they retire, and what they do in their retirement.

But it all comes from having a plan.

And without a plan, you end up becoming part of somebody else’s plan.

The tragedies of failing to plan are borne out when I see dentists continue working on way past the age that they should have retired themselves. Or I see them selling up their family home and “downsizing” to a smaller home in another community…

Whatever you do, draw up a plan.

And make saving part of that plan.

You never know what’s around the corner….

*******************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

Why Isn’t Your Business Providing A World Class Experience?

Why Isn’t Your Business Providing A World Class Experience?

Why isn’t your business providing a world class experience to each and every one of your customers each and every time that they do business with you?

Is it really that difficult to do?

One of the BINDING PRINCIPLES of providing World Class Customer Service to your clients ,customers, and patients is the principle that you, your employees, and your business are always striving to make the experience that you deliver to your customer on their visit to you today EVEN BETTER than it was the last time they did business with you.

How can we be better tomorrow for our customer than we were for them today?

How do we make their next visit with us more memorable next time, than this visit with us was today?

These are the questions I would repeatedly ask of my team as we strived to be THE BEST Dental Practice that our clients and patients had ever experienced.

Because to us, as their dentist, it wasn’t about the dentistry.

And we didn’t want it to be about the dentistry.

We wanted their visit to our dental office to be about the EXPERIENCE.

We did not want to be considered as “just a commodity”.

We wanted our patients to leave our dental office in awe, with the realisation that their appointment was not about the procedure, it was about them as human beings and their RELATIONSHIPS  with us, with our team members, and with our dental practice.

We considered our patients to be our friends, our family.

And we hoped that the respect that we showed them was appreciated as a friendship, as a relationship, and not just simply as a transaction.

As a business, and as team members in that business, we all strived for improvement each and every day that we went to work and went about our daily duties.

We were never ones to rest on our laurels.

Complacency was not in our vocabulary.

Art Linkletter summed it up when he said:

“Do a little more than you’re paid to. Give a little more than you have to. Try a little harder than you want to. Aim a little higher than you think possible, and give a lot of thanks to God for health, family, and friends.”

I used to tell every prospective employee at their interview that I believed my patients of my dental practice were my friends and that I would be more than happy to have 95% of them as guests in my home.

It is having this relationship of respect, and this striving for continual improvement in your business that truly separates those businesses that are providers of World Class Customer Experiences from those that are not.

And picking your lane is easy….

**********************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

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