Have You Protected Your Future And Built Yourself A Financial Fortress?

Have You Protected Your Future And Built Yourself A Financial Fortress?

Last weekend I was chatting with the owner of a bookshop who, because of the COVID-19 pandemic and lockdown and isolation orders, was basically forced to close his business and wait and not re-open until these orders were lifted.

A period of some four months.

During that time his staff were not working but paid by government subsidy.

The impact of the lockdown and travel restriction laws upon his business were devastating.

How many people out there could go from income to ZERO INCOME and still survive?

It would be tough…

The good news is that lockdown in NSW is now ending and the people of NSW are allowed to return to “shopping” and other parts of normal life.

It has been a very trying and stressful time.

Owners of businesses that are deemed as non-essential and are forced to close during pandemic times of restriction have really taken a financial hit.

During the first wave of the pandemic in early 2020, dental surgeries were also forced to close as regulators struggled with the methods of spread of the COVID-19 virus, and whether or not aerosols used in the provision of dental treatment would increase the rate of spread of the virus in the community.

Thankfully this has not proven to be a valid concern, and the dental industry as providers of health benefits to the community have been permitted to practice under less onerous restrictions.

But with restrictions none the less….

Which brings me to my next concern…

How’s your balance sheet?

It’s been said that fifty-nine percent of Americans are only one pay cheque away from homelessness.

And the Federal Reserve reports that thirty-nine percent of Americans don’t have enough money on hand to cover a $400 emergency.

In fact, most people out there worldwide are skating on very thin ice when it comes to putting food on their table and a roof over their heads.

Recently I engaged a fencer at my farm who literally used to email me his bill for his work for the week, and then phone me and ask me to transfer the funds to him immediately that afternoon…. this behaviour later changed when he started invoicing me daily and still was calling me [straight after sending the invoice] to transfer the funds to his account….

A couple of years ago…

A couple of years ago I was talking with two dentist friends who were similar in age to me, and the question came up as to what sort of cash reserves each of us were holding in our superannuation retirement savings.

And the thought was between us that it would be advisable to have access to at least a year’s supply of cash, to avoid having to sell off growth assets during  a down market or a dip market.

Which brings me to my point….

When the COVID-19 pandemic began in March 2020, stock markets across the world went into a freefall wiping trillions of dollars of value from people’s portfolios. [the market since rebounded from this freefall and recovered its losses]. Many investors sold as the market fell, and then lost assets as the market then rebounded.

Those investors who held out and weathered the financial storm because they had access to cash reserves and did not need to sell assets were obviously rewarded for their foresight.

Were they lucky or were they cautiously prepared?

Farmers always know that there are four seasons to a calendar year, and that there will always be winters, and to reap your harvest in springtime you need to plant before those winter hit.

You need to prepare. You just can’t party all year round like there’s no tomorrow.

So how do you prepare yourself for financial downturns?

Dan Kennedy said this:

“Building a ‘financial fortress’ these days is a difficult and complex process. But it starts with the disciplines of living below your means, saving, and investing. Far too many people with the ability to earn large incomes never keep and accumulate any of it.”

And never a truer word was spoken.

Owning a dental practice is a gift.

The income and profit that come from owning a dental practice allow those owners to choose where they live, where they send their children to school, where they retire to, when they retire, and what they do in their retirement.

But it all comes from having a plan.

And without a plan, you end up becoming part of somebody else’s plan.

The tragedies of failing to plan are borne out when I see dentists continue working on way past the age that they should have retired themselves. Or I see them selling up their family home and “downsizing” to a smaller home in another community…

Whatever you do, draw up a plan.

And make saving part of that plan.

You never know what’s around the corner….

*******************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

Why Isn’t Your Business Providing A World Class Experience?

Why Isn’t Your Business Providing A World Class Experience?

Why isn’t your business providing a world class experience to each and every one of your customers each and every time that they do business with you?

Is it really that difficult to do?

One of the BINDING PRINCIPLES of providing World Class Customer Service to your clients ,customers, and patients is the principle that you, your employees, and your business are always striving to make the experience that you deliver to your customer on their visit to you today EVEN BETTER than it was the last time they did business with you.

How can we be better tomorrow for our customer than we were for them today?

How do we make their next visit with us more memorable next time, than this visit with us was today?

These are the questions I would repeatedly ask of my team as we strived to be THE BEST Dental Practice that our clients and patients had ever experienced.

Because to us, as their dentist, it wasn’t about the dentistry.

And we didn’t want it to be about the dentistry.

We wanted their visit to our dental office to be about the EXPERIENCE.

We did not want to be considered as “just a commodity”.

We wanted our patients to leave our dental office in awe, with the realisation that their appointment was not about the procedure, it was about them as human beings and their RELATIONSHIPS  with us, with our team members, and with our dental practice.

We considered our patients to be our friends, our family.

And we hoped that the respect that we showed them was appreciated as a friendship, as a relationship, and not just simply as a transaction.

As a business, and as team members in that business, we all strived for improvement each and every day that we went to work and went about our daily duties.

We were never ones to rest on our laurels.

Complacency was not in our vocabulary.

Art Linkletter summed it up when he said:

“Do a little more than you’re paid to. Give a little more than you have to. Try a little harder than you want to. Aim a little higher than you think possible, and give a lot of thanks to God for health, family, and friends.”

I used to tell every prospective employee at their interview that I believed my patients of my dental practice were my friends and that I would be more than happy to have 95% of them as guests in my home.

It is having this relationship of respect, and this striving for continual improvement in your business that truly separates those businesses that are providers of World Class Customer Experiences from those that are not.

And picking your lane is easy….

**********************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

Should I Train Or Should I Hire Firstly?

Should I Train Or Should I Hire Firstly?

When I’m talking to dentists about coaching and training their teams, I’m sometimes confronted with the answer from a dental practice owner that he wants to get its team [members] sorted firstly, and then he will get them trained.

Other dental practices implement our coaching systems firstly, and then recruit new team members and additional team members to come in and work there using already established protocols and systems.

These second lot of dental practices realise that creating the “perfect practice” firstly is great ideologically, but is often a very illogical ideology.

Some dentists say:

“But what if I train people and they leave?”

To which I reply:

“But what if you don’t train them and they stay?”

Failure Is Not An Option

Gene Kranz was the flight director for Apollo 13, the NASA space mission that encountered near catastrophic issues on its journey. Kranz and his Tiger Team in Houston had to help the space crew repair damage to their spacecraft and help them get back to earth safely.

Kranz is famous for his statement to the Tiger Team:

“Failure is not an option.”

It’s the same with coaching.

Nobody hires a coach to break even

Every business hires a coach to see a positive impact to its bottom line.

Therefore fees paid to a coach need to be considered as an investment and not as an expense.

An expense is a cost.

An investment returns a multiple on the amount invested.

Coaching your team and your business to perform better is therefore meant to create an increase in production, and with that, an increase in profit.

“I’ll begin your coaching programme once I get my business in order…”

That’s like saying:

“I’ll get myself fit first and then I’ll go join the gym.”

Usually the reason the business isn’t in good shape is the reason why it won’t ever get in good shape on its own.

[It’s very rare for people to get fit without joining a gym.]

There needs to be a change for things to really change.

Every practice we work with improves their monthly production way more than the amount they pay us each month, simply because there is so much “low hanging fruit” for us to identify in the practice and improve upon.

This is because these are the things we see across a broad range of clients, and working with those clients.

It’s why we are coaches.

Because we have the toolkit to identify these weaknesses and we have the track record of fixing these weaknesses.

As seasoned coaches we see more success for practices that  implement our services firstly and then bring new recruits on board with

“this is how we coach our team members

compared to those practices that engage new recruits and induct them and then say:

“now we’re going to bring on new coaching”.

We also see the importance of the coaching consistency in practices where for whatever reason, they have unexpected loss of key people. [maternity, caring, partner relocating…..]

Lastly, delegating and outsourcing the coaching and skills training for your dental team rather than having team members try to teach, will certainly remove significant stresses.

Practices that attempt to internally train rarely do a great job and often never get around to getting all the training that is needed done…. something always seems to come up and get in the way….

Interestingly, what we’ve seen with COVID times in lockdown affected states in Australia is that every time a lockdown ends dental practices have a rush of activity and demand for dental services that results in lost opportunities on their phones… you know what I mean… that assumption that

“I don’t have to make every caller an appointment because there’s so many people calling and wanting to come in at the moment”

results in a slipping regarding NEEDED attention to detail about the appointment types being not made and being cancelled.

And even in non-COVID times, whenever there is an increase in demand, we always hear the same response “styles” on the phones…

*********************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

“How’s Your Bucket List?”

“How’s Your Bucket List?”

Four weeks ago I published an article discussing the common dental office problem  that there are some dental practice team members who find it difficult to have conversations with patients that come to their practice.

And there are serious ramifications for those practices that have team members who cannot conduct a conversation between each of their patients and each of themselves.

Patients of the practice will only tolerate being ignored for a certain number of times before they start feeling that they should take their dental business to someone else.

Last week, and the Tuesday before, and the Tuesday before that, I wrote about three of the four great ways that every staff member can quickly and easily become a conversational guru, no matter how shy or quiet or reserved they are, or they think they are.

These four great ways involve being able to converse with any patient at any time on any one of four very straightforward topics.

Today I will conclude with the fourth and final topic that your team members can use to strike up a meaningful conversation of any length with every patient who visits your practice.

Bucket Lists

Everybody has a list of things they would love to do if they could.

Places they would love to visit, if they could.

Events they would like to attend, if they could.

Things they would like to attempt, or try, if they dared to, or if they could.

That list may be long, or it may be short.

It may only be one thing.

But it’s still a list.

A list of aspirations.

Some people are very private about their aspirations. Others are quite open…

But we all have aspirations.

We all have a bucket list.

Where would you go, if you could, anywhere in the world?

“Do you have plans to travel?”

“Where would you go, if you could, anywhere in the world?”

“What places are on your bucket list?”

“Why there?”

“How long have you been wanting to go there?”

“Have you been there before?”

“What was it like?”

“Do you think it has changed?”

“What do you think it will be like?”

Some people want to go back to places they have been to before. These may be places they have holidayed, they may be places where they have lived previously or even places where they spent their childhood…

These places may have certain nostalgic and sentimental values.

And people love to talk about these places, and their reasons for wanting to return there.

You just need to know how to prompt these people to tell you more…

“Tell me about that”

“Sounds wonderful…”

Events they’d like to attend

When I meet Americans and other foreigners, I’m surprised  at how many of them want to come to Australia to attend the Australian Open Tennis.

And I do know people who have travelled to the USA to attend The Masters in Augusta. [that’s golf]

I know people who have attended the Open Championship in Scotland and England. [that’s golf too]

And I know others who have travelled to the Chelsea Flower Show.

Attending a musical on Broadway [in New York] or London’s West End is also high on people’s Bucket List.

Or just seeing Paul McCartney in Concert?

Or climbing the Sydney Harbour Bridge?

What about sitting in the front row to watch Les Misérables? How would that feel?

Or just being able to fly overseas and knock on the front door of a relative, and say:

“Hi, I was just in the neighbourhood…”

It’s very easy.

It is very easy…

When you use the F.O.R.D. principle for starting a conversation, you can talk to anyone for hours and hours, and simply ask them a series of questions and just sit back and listen to them talk.

And it’s all about the F.O.R.D.

F.O.R.D. is an acronym for:

Family

Occupation

Recreation

Dreams and Desires

These are the four subjects we have covered today, and over the past three weeks.

When you use the F.O.R.D. method, when you equip yourself, or your team members with the knowledge and the skills of using F.O.R.D., what you will find is that whoever you are talking to will happily divulge the answers to all the questions you throw at them about any of those four subjects.

It really is that easy.

And in business, using F.O.R.D. is a game changer.

***************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

Actions Speak Louder Than Words

Actions Speak Louder Than Words

Recently I engaged a firm to do a few odd jobs around my property.

Firstly I needed a paddock slashed urgently so that a fence could be installed.

I also needed some trees mulched and some firewood split and some minor fencing repairs done.

A young horticulturalist was engaged to do the slashing and then later, to do some of the other work.

But here’s what gets me cranky….

After the initial two visits the attention to detail and the completion of tasks became less and less.

In fact here’s what happened the last time the guy was booked to do a day’s work. Here’s the instruction I gave him:

“When you come on Friday, can you repair some fences (wire and gripples) and also install about 100m of electric on existing fences (I have the unit but you will need the wire and some more hooks/attachments).

And move that mulch from one paddock to the planted Leightons (small job), and then if you have time can you block and split some wood?

Thanks mate

David”

Here’s what I received as he left at 1pm that day…

“Hey mate I’ve moved the mulch and put it into the gardens it just needs to be spread. I’m just heading off now so I’ll put I finished at 5hrs. I will send Steven to do the fence next week for you as it’s spring now and everything is growing so I’ll be doing a lot more of the horticultural/green keeping maintenance until it all dies off again.”

Three weeks later and no one has come to do the fence repairs. The guy sends me a message because I haven’t paid his bill…..

I replied:

“Mate

Still waiting for you to come back and finish the job… you left at 1pm with the job unfinished after I went and got all the clips for the electric fence.

You told me in SMS that you’d have Steve finish it the next week… that was two weeks ago.

Happy to pay when the job is finished.

But it’s not finished.

There’s plenty of work here for you…

Fences. Wood splitting. Mulching.

If you’re going to be running a business you need to back up your words with actions.

Happy to pay you when you finish this job.

BUT, if you’re going to pick and choose and be on social media pitching for jobs while you haven’t finished what you said you’d do, you’ll really make a rod for your back.

Let me know what day you’re coming back”

I think that’s only fair.

I’m happy to pay in full once the original tasks are completed.

But I don’t believe someone racking off at lunchtime with a full day’s list of tasks as incomplete deserves to be rewarded for their doggy behaviour.

How do people even think this is reasonable business practice?

The guy should never have said he would do the work if he never intended to complete what he said he would.

The trouble is, choosing hired help is like biting into an apple. Sometimes you don’t know the apple is bad until you’ve committed and taken that first bite.

And it’s not just tradesmen…

Years ago I decided to have laser eye surgery. I visited a local ophthalmic surgeon who convinced me that PRK surgery was a better alternative than Lasik.

I took his advice and committed to having the first eye done by him using PRK.

The 28 days post-operative were the most painful four weeks of my life. My eye felt as though it had been stabbed with a dagger, and I could not tolerate any direct sunlight for the first 14 days.

I decided to investigate Lasik as an option for my other eye.

The postoperative period was uneventful and the day after surgery I was able to drive an hour each way in glorious summer sunshine for the surgeon to review the outcome.

Obviously I felt deceived and misled by the first ophthalmic surgeon.

And disappointed.

Sometimes people will bend the truth to get any work they can…

Sometimes people will bend the truth to get any work they can, when it’s really not in the best interests of the customer.

Endodontics is a great example.

Endodontists will tell you that most of their work is fixing things that have gone wrong when general dentists get in over their heads…

As Harry Callahan said in the movie MAGNUM FORCE:

“A man’s got to know his limitations.”

Click image or click here to play video

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LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

“Let’s Talk About Your Interests….”

“Let’s Talk About Your Interests….”

Three weeks ago I published an article discussing how some dental practice team members always struggle having conversations with the patients that come to their practice.

And there are serious consequences for dental practices that have team members who cannot master the art of conversation between each of their patients and each of themselves.

Because patients will only tolerate being ignored for a certain number of times before they start feeling that maybe they should take their dental business somewhere else.

Last week, and the week before, I wrote about two of the four great ways that every staff member can quickly and easily become a conversational guru, no matter how shy or quiet or reserved they are.

These four great ways involve being able to converse with any patient at any time on any one of four very straightforward topics.

Today I will continue with the third topic that your team members can use to strike up meaningful conversations of any length with every patient who visits your dental practice.

Recreation

By “recreation”, I guess. I really mean to say:

EXTRA CURRICULAR ACTIVITIES.

Sports. Hobbies. And pastimes.

Here’s a good icebreaker:

“What have you got planned for the weekend?”

“Got any plans for the long weekend?”

“How was your weekend?”

“What did you get up to on the weekend?”

“How was your vacation?”

“What did you get up to?”

“How was that?”

And then we can go a couple of layers deeper:

When they tell you about an activity they did, or have plans to do, you can always say:

“That sounds interesting…”

“Have you been doing that long?”

“Do you enjoy it?”

“Is it easy to do?”

“How did you get started in that?”

These comments or questions are very relatable to most sports played, to most hobbies, and to most pastimes.

But sometimes we need to be alert, because patients can have some pastimes that relate to OFF TOPIC topics that we may not be aware of.

For example, women who engage in the pastime of dragon boat racing do so because the actions involved in being a member of the rowing crew of a dragon boat are very beneficial to women recovering from breast cancer surgery.

Sometimes when people have to travel….

Sometimes when patients travel, they are actually travelling to participate in an event or attend a show or a conference related to a particular sport, or hobby or pastime.

A trip to a big city may be to attend a horse race, or a trade show, or a sporting event or a sporting gathering.

I remember my first appointment with a new hairdresser, many years ago:

It was the Thursday before a long weekend [that’s a three-day weekend for my American friends, where the Monday is a Public Holiday]

The new hairdresser, a man maybe six or seven years younger than me, asked me what my plans were for the weekend:

I told him I was going to Queensland to visit a friend.

The hairdresser asked where my friend lived, and I told him my friend had recently moved up to live on the Sunshine Coast there.

The hairdresser asked:

“Going to be playing golf?”

I replied:

“Yes I will be.”

The hairdresser responded immediately:

“I play golf.”

And an instant friendship and long term relationship was immediately formed in that conversation.

Isn’t that interesting?

Some people have the most interesting hobbies and pastimes.

Some people love watching movies, both at home as well as at the cinema.

Some people have a favourite band they like to go and see live, and may even follow that band around their country to see them multiple times on a tour.

Some people are collectors. And I mean serious collectors.

I had a patient who was a serious collector of meccano. The weight of the meccano pieces threatened to bring down the second story of his two-story home!

Other people collect stamps. Or T-shirts. Or china. Or memorabilia.

Some people are competitive sport players. Golf. Tennis. Lawn bowls. Ten-pin bowling.

Others love attending sports. As spectators. Like Cricket, Football. Baseball. Golf. Weightlifting.

Some people run. Others walk. Daily. Or every day.

One of my patients engaged in weekly pole dancing [not professionally].

Others like dancing. Ballroom dancing.

Some people play musical instruments.

Other people like listening to classical music.

Or collecting records, and LPs and albums.

Some people like doing puzzles. Jigsaw puzzles. Crosswords. Sudoku.

Others like playing video games.

Some people like reading books. Others collect books. Or comics.

Whatever someone’s pastime, there’s always a backstory, and a long story and an interesting story waiting to be told, if only someone would ask..

And it’s easy to ask:

“That sounds interesting, tell me more…”

Everybody loves the opportunity to talk about themselves, and what they do, and especially, what they love to do.

All you need to be able to do is ask the correct questions….

*****************

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.

Click here for more details.

*****

Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

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