
Is Your Business Giving Your Staff the Right Sort Of Pay Rises?
“Take the team out to dinner to celebrate each team member’s employment anniversary.”

Do You Lack Respect For Other People’s Time?
“When you weaken and surrender to and allow a late arriving patient to still have treatment despite being late for their appointment, you can then run behind time and run late for EVERY REMAINING PATIENT for that day, and then you become known as the dentist who always runs late.”

The Real Tragedy Of Dental Practice Ownership
“A well run dental practice should be a solid investment providing a healthy return to the owners for their capital investment, and for the investment of their time and toil into their facility.”

Do You Know People Who Can Never Say These Words?
“Their self-image of their own perfection is a constant source of irritation to all of the people they deal with….”

Are You Targeting And Marketing To Your Ideal Customer?
“The marketing piece that you never send will have a zero result in building any relationship between your business and your potential customer.”

Getting The Little Things Right…
“This imaging place made me feel important, and valued. And that feeling is worth bottling.”

When Looking For Advice, Are You Fishing In The Best Pond?
“Before embarking on a journey, make sure that the person you are following is headed in the right direction…”

An Apology Is The Best Solution
“Don’t ever regret making an apology to resolve a small issue and get it over with.”

Are All Departments In Your Business On The Same Page?
“Dental school doesn’t teach marketing and HR and customer service and accounting and stock control… they pass the buck big time, leaving graduates to make stuff up as they go along…”

You Won’t Regain My Trust By Applying A Band-Aid….
“Bouncing a few inches off the bottom of the bottom is no reason for celebration….”

Don’t Make The Fatal Error Of Waiting….
“Why do business owner’s try to figure out the problems of business on their own, when reputable advice is available to help them achieve business success sooner, and without making costly mistakes and errors?”

Business Relationships Are Built On Trust And Harmony
“Always make sure that you and the person you are speaking with are indeed on the same page. And don’t ever misrepresent the other person’s comments in an attempt to progress the transaction.”

Are All Your Employees Invested In Your Business?
“In your business, are all the people and agents representing your brand, really representing your brand in the way that you would want them to be doing so?”

The Three Secrets To Successful Customer Service
“Doing these three key things in every communication with patients and customers will dramatically increase customer satisfaction and also customer retention…”

Is Your New Dental Office Layout Designed To Be Functional, Or Just To Look Pretty?
“The dental office design looked all nice and pretty on paper, but patient flow and office functionality seemed to have been brushed over by the designers…”