“Give your patients the time they deserve, and more. Take the necessary time to cement your relationships.”

“It is your duty to help people in need to acquire what they need.”

“Loyal customers of yours will leave your business and go elsewhere if they believe that your business is devaluing their usual experience, and taking them for granted.”

“For a dental practice to be successful and for everybody there to be happy, the practice needs to achieve two things…”

“A dental practice will implement a CANCELLATION POLICY because patients cancelling appointments has become a significant problem in that practice.”

“In your dental practice, are you as the leader inadvertently and unintentionally doing things that APPLY AN IMAGINARY HAND BRAKE to the forward progression of your business?”

“What you will find, by regularly staying in touch with patients, is that a lot of those patients actually will be grateful for the follow up ….”

“In your business, do you just treat your customers with disrespect that reeks of taking them for granted?”

“When seen and noticed by the public, this broken window immediately has visitors who spot it wondering…..”

“Providing an exceptional experience to your patients goes a long way towards differentiating your dental practice from being just a commodity.”

“I was able to build a dental practice for patients who wanted and expected more, in terms of service, and who were very grateful for the levels of service I was able to provide them. Working with those patients was such a pleasure…”

“No matter what the economic climate, there will always be businesses that succeed during hard times…”

“Patients go to the dentist because they have a dental problem that they don’t want to have, and they want that dentist to fix it.”

“We all have the power to be a person of influence for good. Let’s learn to use that power wisely. And use it for good. And not kick people who are down.”

“Don’t de-emphasise the caller’s importance. When the dental office phone rings, it always has to be one hundred percent about the caller.”