How To Lose Clients And Infuriate People

How To Lose Clients And Infuriate People

“When my friend arrived, he said there was nobody at the door to welcome him and give him instructions…. He said nobody introduced themselves …or even took the slightest bit of interest in him.”

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There Is A Better Way…

There Is A Better Way…

“Finding out and remembering a caller’s name on a dental office phone call needs to be the NUMBER ONE PRIORITY. And using that name back to the caller during the phone call is just as important. This must be our first priority. We can’t talk to strangers.”

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Don’t Talk To Strangers

Don’t Talk To Strangers

“The caller who is phoning the dental practice should end the call feeling that the dental receptionist they spoke with is a very nice person and has been very helpful, and that the caller is looking forward to meeting the receptionist in person.”

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An Appointment Made Is An Appointment Kept

An Appointment Made Is An Appointment Kept

“Is it rude and insufficient for a client or patient to reschedule a morning appointment by sending or leaving a message the night before, knowing full well that the office won’t receive that message until the morning of the appointment?”

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“Has This Offer Expired?”

“Has This Offer Expired?”

“The aim of every incoming phone call is to solve the caller’s problem, and to have that caller hang up feeling so happy that they have called our office”

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LEARN HOW TO ADD $100K IN BILLINGS TO YOUR DENTAL PRACTICE...

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