“We always need to be looking at where we are focussing our energies. Are we offering best outcomes always?”

“Nothing short of a genuine apology for hurtful comments is acceptable. Skirting around an apology with a pseudo-apology is the same as not giving an apology at all.”

“A one man business is not a successful business. A one man business is simply a highly paid job.”

“Without an apology, two protagonists can be stuck at a place in time for a very long period of time.”

“To be successful in business, you will always have to break a few eggs.”

“Sending out self-promoting emails veiled beneath some small offer of possible humility, won’t pass the pub test.”

“When choosing who to follow, we need to be sure that we are following the right person.”

“Customers will take their business elsewhere if they feel they are being taken for granted, ignored, or disrespected.”

“In your business, do you do training events regularly that simulate actual work situations, or do you simply wing it, on real live customers?”

“Every dental appointment is made to treat a condition that is REAL and EXISTS. And as such every dental appointment needs to be kept, and if it can’t be kept, it needs to be rescheduled WITH URGENCY.”

“Without calculated measurement and calculated effort, we may never attempt those things that we would successfully achieve, if only we had done the work and the research.”

“Your customers will not be impressed when you fail to deliver the services that you promise them.”

“The numbers, or lack of numbers tell the true story…”

“And when we make that choice, to behave in a positive manner, we have the immediate ability to be able to stand out from the crowd, because everybody else is just wallowing in that world of negativity.”

“There is really very little reason to be giving patients options for their treatment… they are not educated enough, they do not have the medical and dental degrees needed to make educated decisions. The better the directional leadership of a practice towards its patients, the better the practice will be at solving its patients issues.”