“An organisation where every member knows their roles, and knows their contribution, and knows the value that their contribution makes towards the end result… that’s called teamwork.”

“At our dental practice, we compiled a daily list of patients who left without a next appointment. This list allowed us to see which team members were more committed to helping patients schedule their appointments.”

“The success of any business hinges on employing the right combination of available strategies.”

“On the phones at your dental practice, do you have team members who cross the line and bully callers?”

“Why would anyone in their right mind spend seven times more than they need to be spending?”

“If you don’t treat your customers as people, and as individuals, and your business acts like a….”

“Usually during cases of disagreement and conflict between people, nothing resolves the conflict better than just….”

“Success in business is really about….”

“We know the pathway to success leads to success. And we know that failure occurs when we behave ourselves away from that known, successful route.”

“Don’t disrupt. Because your disruption, and your method of disruption, are offensive.”

“Is your business strong enough to be able to set its prices on cost and value, rather than on what the competition are charging?”

“When you improve the way that you greet patients, and when you up your team’s attention to exactly what they are and are not doing, you’ll wonder why it took you so long…”

“The trial and error method is long, and extensive, and usually expensive when you add up the costs of the errors and the costs of the wasted time…”

“One of the things that every employee and every business owner needs to know is that when the curtain comes up for “Show Time”, the customers and the audience are paying for 100% effort, without backstory, and without opinion.”

“The decision to know the market, and to follow the data rather than follow “feelings and emotions”, was probably one of the most critical business decisions I ever made…”