“Everybody loves the opportunity to talk about themselves, and what they do, and especially, what they love to do.”

“I often ask dentists if they are interested in having a more profitable and less stressful dental practice…”

“When you are prepared with a mental list of subjects to ask your patients, you are well on the way to being recognised as a great conversationalist.”

“The efforts of great employees help businesses to grow, and thrive.”“The efforts of great employees help businesses to grow, and thrive.”

“Patients will only tolerate being ignored for a certain number of times before they start feeling that maybe they should take their dental business somewhere else.”

“Owning a dental practice does allow you as the owner to determine whether or not you want to receive an income that is regular or irregular.”

“Some people do have a difficulty in beginning and maintaining conversations with people they perceive that they have very little in common with.”

“Delegate the tasks that you don’t know and you don’t do well to others who can do them well.”

“When your dental practice gets these two things down pat it will have immediately set itself up in the eyes of the arriving new patient as being truly different from anything else they have ever experienced anywhere ever before….”

“Any phone call to a dental office that does not result in a made and kept appointment is a BIG FAT FAIL, and that failure needs to be rectified.”

“There are mini-dictators out there throwing their weight around without justification purely to protect a status quo that they’ve decided is GOOD ENOUGH for their employers’ businesses, with flagrant regard for the reality that they really have no right to be doing so.”

“In running a dental business we need to ensure we have consistencies. Our valued customers deserve it, yet they aren’t seeing it.”

“Dental patients believe that the treatment they are having at their dentist, including regular examinations and preventive treatments, are indeed NECESSARY in the maintenance of their overall health and well-being.”

“It is each dentist’s responsibility, as emphasised by the Dental Council of NSW, to evaluate whether delaying treatment may lead to an unfavourable result.”

“Sometimes in business you just need to flex to adapt to the difficult conditions… and ride through the storms.”