The ordering and receiving of dental supplies in a dental practice needs to be a systematised process. If the process of ordering and receiving of supplies is un-organised then what happens is this: • Incorrect quantities are ordered and received • Pricing paid for...

The dental treatment room, or operatory, is the room where patients receive their dental treatment, as provided by the dentist or the dental hygienist. The key purpose of the treatment room is to provide treatment to the patient comfortably and efficiently. And one of...

“With Customer Service, there is no FINISH Line…”  – David Moffet. Providing World Class Customer Service becomes an obsession. You become engrossed and absorbed in trying to do things better for your customers. So you never are “done” with Customer Service. You want...

A couple of weeks ago the Federal Court of Australia passed a judgement that a claim lodged by dentist for unpaid superannuation payments be paid to him by the organisation that engaged him. The dentist had been engaged by the organisation as a “contractor” and the...

Last weekend Jayne and I ventured across regional New South Wales to Bathurst, a town where Jayne was going to present her Master Class to a group of switched on dental front office staff. We pre-booked and paid for our accommodation well in advance, at a small...

There are a number of things that you need to ensure upon when hiring new team members to work at your Dental Practice as part of your back-office team. Some people consider the role of the dental assistant to be one of the “lesser” roles in the dental office....

The quote we all know is this: "Lies, damned lies, and statistics"  The phrase was popularised by author Mark Twain, who attributed it to the British prime minister Benjamin Disraeli: "There are three kinds of lies: lies, damned lies, and statistics." Interestingly,...

Last week I told you about our garden clearing and fence work that we were undertaking at our farm. We’ve owned the farm as a second residence for six years, but after selling our big Sydney home late last year we recently moved there to live there full time [which...