Six Things Your Patients Are Looking For In A Great Dentist

Six Things Your Patients Are Looking For In A Great Dentist

You don’t need great customer service in your business. Customer Service is overrated. Patients won’t come to see you because your staff say “please” and “thank you”. They will come to see you because you are the best dentist in town. Here’s why they will come to see...

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The Telephone Is Your Best Friend

The Telephone Is Your Best Friend

When I talk to dental practices about some of their patient issues, the most common factor in all of their problems with patients always comes back to a distinct lack of communication. And this lack of communication is usually caused by dental office employees having...

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Five Reasons Why Customers Choose To Do Business With You.

Five Reasons Why Customers Choose To Do Business With You.

An email from my good friend Shep Hyken came across my desk last week. In the email, Shep had listed some of the many reasons that people choose to do business with one business over another. The list was intriguing, as were some of Shep’s explanations. I’ll share...

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Are You Simply Just Going Through The Motions?

Are You Simply Just Going Through The Motions?

We all know that scene in the movie Jingle All the Way where Arnold Schwarzenegger is on the phone to his customers on Christmas Eve? And as he concludes each call, he robotically tells each customer: “You’re my favourite customer!”  And then his wife phones, and of...

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It’s Time To Take Count…

It’s Time To Take Count…

I like this quote from Brad Sugars. He says: "Success is more often about what you have to STOP, than what you have to start ... people you need to stop seeing, things you need to stop doing, emotions you need to stop feeling, time you need to stop wasting ... make a...

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Really, Every Day Should Be Just Like Christmas.

Really, Every Day Should Be Just Like Christmas.

It’s coming up to Christmas time…in fact I’m writing this blog and there’s less than 25 hours before Christmas Day arrives Down Under… Christmas Day arrives on the same day each year. I was about to say: “It’s hard to believe it’s nearly Christmas.” But, we know that...

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“Toxic” Is The New Black…..

“Toxic” Is The New Black…..

“Toxic” is The Oxford Dictionary Word of the Year for 2018. And well may you ask, what exactly is the Word of the Year? Well, each year the Oxford Dictionary awards the title “Word of the Year” to a word or expression that is judged to reflect the ethos, mood, or...

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It’s Often More Than Just That One Bad Egg…

It’s Often More Than Just That One Bad Egg…

It only takes one bad egg to put you off your omelette. It only takes one bad prawn to put you off eating seafood. But often there is more than one bad egg, or one bad prawn… It’s the same in business. There will sometimes be bad eggs in business that can drag down...

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How To Not Go Out Of Business 101.

How To Not Go Out Of Business 101.

One of the best pieces of advice I was ever given was from a medical doctor who told me: "The Purpose of an Appointment is to Make Another Appointment.” This statement is profoundly correct. If you want to stay in business you either need lots of new business or you...

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How’s Your Induction Process?

How’s Your Induction Process?

Recently a good friend of mine decided upon a change in career. It was a big decision. Having previously carved out significant careers in hospitality and also in food technology and sports nutrition, my friend decided on the challenge of a new role in an area that...

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