In business there exists few things sadder than the behaviour of the pathetic two-faced leopard.

Have you created sufficient trust in your practice that your valued patients proceed unconditionally with their recommended treatment, because they know you have their best interests at heart?

I love reading quotes. Quotations. Particularly quotations that speak to my inner self. Quotations that inspire me. Quotations that confirm my opinions and beliefs. Here are eleven quotes that have recently [on an individual basis], revisited my desk over the past few...

What can you create that can become your dental practice’s WOW experience that has your arriving patients in awe of your procedures and processes?

In the world of performing arts, there does come a time when the recording artists that we used to love just can’t hit the notes they once used to.

In every business, no matter how good, no matter how top end, there will always be days when things will go wrong. There will always be days when things do not go as they are meant to. And when those days, or moments arise, the things that really make your business...

“There is no point in having overqualified people in your business doing simple routine tasks that can be performed by others, while those others are doing nothing.”

Last Saturday night at the farm we finally got around to igniting a huge burn pile in our top paddock that had been there, and been growing, for the past seven years. We decided to create this bonfire last Saturday as celebration of my upcoming birthday, and we...

There are always those days in your life that you remember forever. Or should I say, those days in your life that you never forget. Days that stamp themselves indelibly in your psyche. You know them. We all have them. For me, one such day was a day some twenty-five...

Last weekend Jayne and I stayed in a city hotel, while we were presenting our one day Practice Management Event at Darling Harbour. We stayed in one of the newer city hotels. Meet Sam. After our event had finished, Jayne and I met up with some of the event sponsors...

Last Monday I was driving out of Sydney headed to my home in the rural NSW countryside. The drive is interesting, in that it is 130 kilometres of travel, with only five or six kilometres of  traffic lights at the very beginning. After that it is all motorway and...

Last weekend Jayne and I presented a seminar with a guest speaker in Melbourne for over two hundred and forty attendees. We decided to use the Melbourne Exhibition and Convention Centre where we were professionally looked after from start to finish by an experienced...

My good friend Jack Daly was down under last week presenting his material to sold out audiences. One of the big take-aways for me was his fact that sports teams are better organised than most businesses. And I’m not talking professional sports teams here. I’m thinking...

Selling is the transfer of trust. When we are serving our customers, our aim needs to be to help them the best way that we can, even if that way is not us. Often I hear people say to me about their dentist [in a disparaging manner]: “I need to have a root canal and a...

The George Calombaris story is all over the news this week. [For those who do not know, George Calombaris is a TV celebrity chef.] The story, in a nutshell, is that George’s company has been fined $200,000.00 for underpaying staff working at his restaurants. Following...