“What is one small thing that costs next to nothing to implement and will …….”

“We cannot accurately change what we do not measure.”

“The spoken offer that is declined, is far more powerful than the unspoken offer that is never uttered”

“Ultimately, the best way to inform loyal customers is not to place a sign, but rather to…..”

“When you have any employees who consider a ringing phone to be a nasty interruption to their day, then you have the wrong employees.”

“Comments that attempt to create a laugh at the expense of someone, say a lot more about the character of the person making those comments than they do about the intended target of those comments.”

“Providing service to someone is simply the act of helping them move away from what they do not want and towards what they do want.”

“There has never been a better time to take ownership of your destiny.”

“Always strive for WIN-WIN. There is no other acceptable option.”

“How can you use this thought process to your advantage in your dental practice?”

“Successful people make decisions quickly and change their minds rarely.”

“The spoken word, once uttered, cannot be retracted.”

“In these days of uncertainty everybody has the opportunity to use the extra time wisely to prepare for the future.”

“The written word, once read, cannot be retracted or taken back.”