Are Your Customers Choosing You On Price, Or On Value?
“We are in the business of providing a service to our patients and customers. We are not in the business of selling a commodity.”
Does The Left Hand Know What The Right Hand Is Doing?
“At your dental practice, is everybody there on the same page when it comes to knowing what’s going on at the practice, as well as who you can help., and what treatments your doctors do?”
Does Your Business Have A Life-Threatening Illness?
“Making the wrong decisions, or not making a decision at all [which is really making a decision not to make a decision] can have dire implications for a business.”
Are Your Dental Team Making The Best Choices?
“Some dental offices check that the patients are presentable when they leave after treatment, while other offices do not….”
The Positive Benefits Of Having A Great Coach
“The rewards for those who do “do-the-work” are worth it.”
Do People Really Say This Stuff?
“It’s pretty embarrassing to believe that someone doing their job can be abused and harassed by another member of the human race, simply because they are doing their job.”
Inaction Is In Reality An Action Of Neglect
“Inaction is an unacceptable treatment plan, and allowing and accepting inaction is a definite failure to act in the best interests of the patient.”
It’s Always Showtime!!
“More than ever, our customers and patients are screaming out for above average levels of service.”
When Is The Best Time To Plant An Oak Tree?
“The reality was, that for whatever reason, this chap had unknowingly signed the death sentence for these teeth…and that death sentence was unnecessary.”
How Bad Is Your Dental Office Phone Message?
“So many times I hear dental practices [and other businesses] using their answering phone or a message service during business hours as a safety net…”
Beware Of These Dangerous Types Of People…
“Life is too short to tolerate nasty and destructive people….”
You Only Get One Chance To Make A Great First Impression
“The poor old dentist owner has no idea that callers to his practice are being treated so poorly.”
Do You Drive Your Car With GPS Navigation On Or Off?
“If business success was easy then everybody out there would own a successful business.”
Going The Extra Mile Should Always Come Naturally
“It is the little things that end up having the big impacts.”
Disappointment Results For Those Who Fail To Truly Plan
“Ultimately, you need to be in control of your own plan.”
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