“Owning a dental practice does allow you as the owner to determine whether or not you want to receive an income that is regular or irregular.”

“Some people do have a difficulty in beginning and maintaining conversations with people they perceive that they have very little in common with.”

“Delegate the tasks that you don’t know and you don’t do well to others who can do them well.”

“When your dental practice gets these two things down pat it will have immediately set itself up in the eyes of the arriving new patient as being truly different from anything else they have ever experienced anywhere ever before….”

“Any phone call to a dental office that does not result in a made and kept appointment is a BIG FAT FAIL, and that failure needs to be rectified.”

“There are mini-dictators out there throwing their weight around without justification purely to protect a status quo that they’ve decided is GOOD ENOUGH for their employers’ businesses, with flagrant regard for the reality that they really have no right to be doing so.”

“In running a dental business we need to ensure we have consistencies. Our valued customers deserve it, yet they aren’t seeing it.”

“Dental patients believe that the treatment they are having at their dentist, including regular examinations and preventive treatments, are indeed NECESSARY in the maintenance of their overall health and well-being.”

“It is each dentist’s responsibility, as emphasised by the Dental Council of NSW, to evaluate whether delaying treatment may lead to an unfavourable result.”

“Sometimes in business you just need to flex to adapt to the difficult conditions… and ride through the storms.”

“Financially, what should a dental practice do? Financially, not being able to do business in the manner that we have become accustomed to is causing great difficulty for many businesses.”

“It’s a feel-good story. It’s not often that businesses that compete for customers come up with a win-win-win scenario….”

“We used to lock the door, and only allow shoppers already inside the shop to complete their shopping [under pressure] and leave.”

“If your business isn’t as efficient because you can’t get enough of the right people to work for you, then let your patients know that you’ve chosen to take a little more time to get things right for them, rather than to compromise quality by cutting essential corners.”

“The easiest way to reduce disappointment is to take the time and to get all contingencies listed and handled and signed for ahead of time.”