“Healthy looking smiles do not appear by magic.”

“It’s about being better today at what you do and what you deliver, than you were yesterday.”

“Jumping to conclusions is a pointless exercise.”

“Your job is to make sure you find those clients who value and appreciate what you do.”

“Your job is not to convince people to take up your offer.”

“And yet, for some reason, some of the very fabric of society is discarded when it comes to telephone conversations at a business.”

“Winging it won’t cut the mustard….”

“Sometimes the actions, or inactions of those who we choose as the faces of our businesses, are the direct result of the poor choices and inactions of management, owners, and leaders.”

“If you intend to try and attract new customers to your business it is imperative that the FIRST IMPRESSION that they have when they make contact with your business is as impactful and positive as possible.”

“Most dentists are more concerned about saving money on the price of gloves and bibs than they are on the amount of opportunity wasted in the….”

“The numbers do give a significant insight into the results we are getting.”

“To be interesting, you need to be INTERESTED.”

“The easiest way to create a successful business is to take a look at what…”

“What is one small thing that costs next to nothing to implement and will …….”

“We cannot accurately change what we do not measure.”