“Sometimes the fear of change, and the potential disruption caused by change, prevent people from venturing outside of their comfort zone to achieve what can be achieved.”

“As a business owner you need to have staff with exceptional peripheral vision, who are able to offer assistance, and offer attention, and solve issues and resolve issues without the need of being constantly asked to do so.”

“Your goals need to be a progressive course of achievable events that will lead you to your ultimate finale.”

“What we want to avoid is neglecting or ignoring the patient to such an extent that they decide that our dental practice IS NOT where they will be getting their dental treatment done.”

“At the end of the day, being in business is not about who collects the most money. Being in business is about net profit.”

“The easiest way to make people feel important is to be a good listener.”

“People who say they are waiting for the RIGHT TIME are more likely to be people who never take any action”

“Whenever you come within foot feet of another human being you MUST acknowledge their presence with a smile, or a wave or a greeting.”

“When you eliminate these annoying patient behaviors you will find that practicing dentistry, on your terms, becomes far more enjoyable”

“How each patient is made to feel when they first come in to your practice sets the tone for how they’re going to act with you, and your team during their appointment.”

“The out-of-touch leadership style is now redundant.”

“The person calling the dental practice on the phone must feel that the dental receptionist has been waiting and looking forward all day to them calling in.”

“Your focus, your commitment, is what will drive your success.”