Contemplate This In Your Dental Business

Contemplate This In Your Dental Business

I love reading quotes. Quotations. Particularly quotations that speak to my inner self. Quotations that inspire me. Quotations that confirm my opinions and beliefs. Here are eleven quotes that have recently [on an individual basis], revisited my desk over the past few...

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Service Recovery Excellence. Are You Doing It?

Service Recovery Excellence. Are You Doing It?

In every business, no matter how good, no matter how top end, there will always be days when things will go wrong. There will always be days when things do not go as they are meant to. And when those days, or moments arise, the things that really make your business...

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Business Is About Business.

Business Is About Business.

“There is no point in having overqualified people in your business doing simple routine tasks that can be performed by others, while those others are doing nothing.”

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Are You Respecting Your Valued Telephone Enquirers?

Are You Respecting Your Valued Telephone Enquirers?

Last Saturday night at the farm we finally got around to igniting a huge burn pile in our top paddock that had been there, and been growing, for the past seven years. We decided to create this bonfire last Saturday as celebration of my upcoming birthday, and we...

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A Day To Remember

A Day To Remember

There are always those days in your life that you remember forever. Or should I say, those days in your life that you never forget. Days that stamp themselves indelibly in your psyche. You know them. We all have them. For me, one such day was a day some twenty-five...

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The Story Of Sam And Sarah

The Story Of Sam And Sarah

Last weekend Jayne and I stayed in a city hotel, while we were presenting our one day Practice Management Event at Darling Harbour. We stayed in one of the newer city hotels. Meet Sam. After our event had finished, Jayne and I met up with some of the event sponsors...

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The Tale Of Two Trucks

The Tale Of Two Trucks

Last Monday I was driving out of Sydney headed to my home in the rural NSW countryside. The drive is interesting, in that it is 130 kilometres of travel, with only five or six kilometres of  traffic lights at the very beginning. After that it is all motorway and...

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Expect The Expected

Expect The Expected

Last weekend Jayne and I presented a seminar with a guest speaker in Melbourne for over two hundred and forty attendees. We decided to use the Melbourne Exhibition and Convention Centre where we were professionally looked after from start to finish by an experienced...

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Sports Teams Are Better Organised Than Most Businesses.

Sports Teams Are Better Organised Than Most Businesses.

My good friend Jack Daly was down under last week presenting his material to sold out audiences. One of the big take-aways for me was his fact that sports teams are better organised than most businesses. And I’m not talking professional sports teams here. I’m thinking...

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LEARN HOW TO ADD $100K IN BILLINGS TO YOUR DENTAL PRACTICE...

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