“Many times in dentistry I see dentists looking at only one part of their business, trying to improve or perfect that piece of their practice, while other significant and important pieces of their dental practices are deteriorating, struggling, and self-destructing.”

“In no business should living and breathing customers be left unattended by staff supposedly needing to perform other duties.”

“So not only have these time wasters chewed up your valuable time, they’ve deprived…”

“If you’re going to run a business, then RUN the business.”

“You need to be continually refining your business game plan and trying to improve upon it.”

“In your dental practice, are you ….. hoping that your customers and patients don’t actually notice ….”

“The opportunity to celebrate Australia Day and WAVE THE FLAG, is an opportunity that needs to be taken.”

“The moral of the story is that when your business focusses on getting the little things right, and doing that continually, each and every time, then customers and potential customers will beat a path to your door.”

“Could you be sending out a message that could be considered inappropriate or even offensive?”

“And when new patients are cancelling before they ever even come to your office, well that’s because….”

“In life, there are a lot of free lessons out there to be learned form observing others.”

“There are a whole long list of things that don’t need to be shared ever with patients.”

“With the opportunity that a career in dentistry offers, that statistic is a tragedy.”

“The dental receptionist of today is quite poorly skilled when it comes to juggling multiple phone calls.”