“Owning a dental practice is a gift…. the tragedies of failing to plan are borne out when I see dentists continue working on way past the age that they should have retired themselves….”

“How can we be better tomorrow for our customer than we were for them today?”

“Usually the reason the business isn’t in good shape is the reason why it won’t ever get in good shape on its own.”

“When you use this process, …. what you will find is that whoever you are talking to will happily divulge the answers to all the questions you throw at them….”

“The trouble is, choosing hired help is like biting into an apple. Sometimes you don’t know the apple is bad until you’ve committed and taken that first bite.”

“Everybody loves the opportunity to talk about themselves, and what they do, and especially, what they love to do.”

“I often ask dentists if they are interested in having a more profitable and less stressful dental practice…”

“When you are prepared with a mental list of subjects to ask your patients, you are well on the way to being recognised as a great conversationalist.”

“The efforts of great employees help businesses to grow, and thrive.”“The efforts of great employees help businesses to grow, and thrive.”

“Patients will only tolerate being ignored for a certain number of times before they start feeling that maybe they should take their dental business somewhere else.”

“Owning a dental practice does allow you as the owner to determine whether or not you want to receive an income that is regular or irregular.”

“Some people do have a difficulty in beginning and maintaining conversations with people they perceive that they have very little in common with.”

“Delegate the tasks that you don’t know and you don’t do well to others who can do them well.”

“When your dental practice gets these two things down pat it will have immediately set itself up in the eyes of the arriving new patient as being truly different from anything else they have ever experienced anywhere ever before….”

“Any phone call to a dental office that does not result in a made and kept appointment is a BIG FAT FAIL, and that failure needs to be rectified.”