“We are in the business of providing a service to our patients and customers. We are not in the business of selling a commodity.”

“At your dental practice, is everybody there on the same page when it comes to knowing what’s going on at the practice, as well as who you can help., and what treatments your doctors do?”

“Making the wrong decisions, or not making a decision at all [which is really making a decision not to make a decision] can have dire implications for a business.”

“Some dental offices check that the patients are presentable when they leave after treatment, while other offices do not….”

“The rewards for those who do “do-the-work” are worth it.”

“It’s pretty embarrassing to believe that someone doing their job can be abused and harassed by another member of the human race, simply because they are doing their job.”

“Inaction is an unacceptable treatment plan, and allowing and accepting inaction is a definite failure to act in the best interests of the patient.”

“More than ever, our customers and patients are screaming out for above average levels of service.”

“The reality was, that for whatever reason, this chap had unknowingly signed the death sentence for these teeth…and that death sentence was unnecessary.”

“So many times I hear dental practices [and other businesses] using their answering phone or a message service during business hours as a safety net…”

“Life is too short to tolerate nasty and destructive people….”

“The poor old dentist owner has no idea that callers to his practice are being treated so poorly.”

“If business success was easy then everybody out there would own a successful business.”

“It is the little things that end up having the big impacts.”

“Ultimately, you need to be in control of your own plan.”