Why You Don’t Need A Coach For Your Business

Why You Don’t Need A Coach For Your Business

“Some people feel that because they have excelled at school and university, that in their business career they should be smart enough to solve every obstacle that comes in their way. Sometimes that intelligence is actually an obnoxious arrogance that hinders these people from reaching their true potential.”

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Getting Your Ducks In A Row

Getting Your Ducks In A Row

“So for that caller to be told that they couldn’t have been seen for two months, well the caller would most likely just hang up, jump on the web, and phone another dental practice that could see them for that consultation sooner…”

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A Wise Lesson At The Gin Distillery

A Wise Lesson At The Gin Distillery

“Blind ignorance on the side of business owners who fail to seek advice for their business when things are going well, as well as when things are going pear-shaped, really has a severe financial impact on the short term and the long term earnings and profits that their business SHOULD BE ENJOYING.”

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Do You Answer Your Phones Poorly?

Do You Answer Your Phones Poorly?

“Every caller to a dental practice needs to be led [gently] to a solution, which is often the scheduling of a necessary appointment for either treatment or for a consultation.”

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Do You Pre-judge People?

Do You Pre-judge People?

“Had I not treated this person with independent respect, he may not have invested with me in improving his oral health.”

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Are You An “Above and Beyond” Person?

Are You An “Above and Beyond” Person?

“When an opportunity arises or presents itself to you, in life, and in business, are you the kind of person who identifies your chance to EXCEED EXPECTATIONS without having to be asked to?”

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