Last week I discussed the important role that a dental hygienist plays in the creation of an EXPERIENCE for their patient so that the hygiene visit for the regular loyal dental patient is not simply “just another cleaning” or “it’s only a clean”. This regularly...

Have you ever heard the phrase: “You don’t know what you don’t know.” It’s called being unconsciously incompetent. There are four stages of competence, or as you will, there are four phases for going from not knowing to knowing well. Here they are: 1. Unconsciously...

How does a dental hygienist add SERIOUS value at the dental office where they work? Should a dental hygienist add serious value? After all, a hygienist can put in as much effort or as little effort into their role as they choose to, can’t they? In just the same way,...

Have you ever been in one of those situations where you felt that what you are now getting for your money is less than what you used to get before, but you’re still paying the same price, and sometimes a higher price than what you used to pay previously? It’s kind of...

I’m writing this blog article as I wing my way across the south of the USA from Raleigh-Durham to Miami. There’s an interesting thought, as I watch out my window and look at all the vast expanses of farmland out there in the South of America. I think: “How Big Is Your...

Last week Jayne and I were away learning in Queensland. On our last night, we dined out with friends from Victoria who just happened to be up there, most likely escaping the terrible Melbourne cold weather. The restaurant my friends chose for dinner was very busy....

There is only so much finite information in the world. Sure, there are new innovations every day. But not so many. On the other hand, there are a lot of things simply being rehashed and rehashed and rehashed. Day in and day out. I remember going to a golf show in...

I was playing golf with one of my clients last week… At his golf club. And we stopped for some lunch and refreshments at half way. As we sat down at the table a waitress showed up with twocoffees. “One coffee to go and one skinny late” she said. And we said: “No....

Do you know this quote? “Successful people make decisions quickly [as soon as all the facts are available] and change them very slowly [if ever]. Unsuccessful people make decisions very slowly, and change them often and quickly.” – Napoleon Hill. Think of your own...

Nobody likes last minute surprises, especially when those surprises relate to a change of plans, or to bad news.

If the change of plan is a sudden change of plan that deviates to a path that was never conceived as being possible, or a path that is too different from the original path decided upon, then that will not be good.