Are You Stuck In A Rut?

Are You Stuck In A Rut?

Have you ever heard the phrase: “You don’t know what you don’t know.” It’s called being unconsciously incompetent. There are four stages of competence, or as you will, there are four phases for going from not knowing to knowing well. Here they are: 1. Unconsciously...

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The Lord Giveth. And The Lord Taketh Away….

The Lord Giveth. And The Lord Taketh Away….

Have you ever been in one of those situations where you felt that what you are now getting for your money is less than what you used to get before, but you’re still paying the same price, and sometimes a higher price than what you used to pay previously? It’s kind of...

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How Big Is Your Paddock?

How Big Is Your Paddock?

I’m writing this blog article as I wing my way across the south of the USA from Raleigh-Durham to Miami. There’s an interesting thought, as I watch out my window and look at all the vast expanses of farmland out there in the South of America. I think: “How Big Is Your...

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Slight Lack of Attention To Detail…

Slight Lack of Attention To Detail…

You’ll never guess what happened. Seriously, you can’t make this stuff up. My wife and I were attending a two-day conference in the USA last week. Picture this. We’d arrived late the evening before Day 1. Day 1 of the conference kicked off at 8:00am, and went through...

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Beware Of Strangers Bearing Gifts

Beware Of Strangers Bearing Gifts

The dental industry is awash with pirates and robbers presenting glamorous gifts to unsuspecting dentists. For some reason, dentists make easy prey for charlatans and shysters.  And here is why…. No matter how bad the economy is going, nobody, and I repeat NOBODY out...

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Another Great Customer Service Story 

Another Great Customer Service Story 

Last week Jayne and I were away learning in Queensland. On our last night, we dined out with friends from Victoria who just happened to be up there, most likely escaping the terrible Melbourne cold weather. The restaurant my friends chose for dinner was very busy....

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Would You Steal Another Person’s Intellectual Property?

Would You Steal Another Person’s Intellectual Property?

There is only so much finite information in the world. Sure, there are new innovations every day. But not so many. On the other hand, there are a lot of things simply being rehashed and rehashed and rehashed. Day in and day out. I remember going to a golf show in...

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Would You Be So Bold?

Would You Be So Bold?

I was playing golf with one of my clients last week… At his golf club. And we stopped for some lunch and refreshments at half way. As we sat down at the table a waitress showed up with twocoffees. “One coffee to go and one skinny late” she said. And we said: “No....

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Be Decisive. Make Decisions Quickly.

Be Decisive. Make Decisions Quickly.

Do you know this quote? “Successful people make decisions quickly [as soon as all the facts are available] and change them very slowly [if ever]. Unsuccessful people make decisions very slowly, and change them often and quickly.” – Napoleon Hill. Think of your own...

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Last Minute Surprises

Last Minute Surprises

Nobody likes last minute surprises, especially when those surprises relate to a change of plans, or to bad news.

If the change of plan is a sudden change of plan that deviates to a path that was never conceived as being possible, or a path that is too different from the original path decided upon, then that will not be good.

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Other People’s Perceptions May Not Be Your Reality

Other People’s Perceptions May Not Be Your Reality

Have you ever tried to discuss the workload of school teachers with a teacher? Working only six hour days… having to take twelve weeks of vacation each year…. And then there’s high school teachers. They don’t even have classes each and every hour of each and every...

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Employing The Right Customer Service People On Your Team

Employing The Right Customer Service People On Your Team

I’m often asked these questions about staff: “How do I make my staff more customer service oriented?” “How do I make my staff be nicer to my customers?” “How do I get my staff to be more attentive to the needs of the customer?” Nobody is born with a golf club in their...

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