“If you believe that you can ‘move the needle’ with hard work while others choose to coast, you absolutely can.”

“Serving is solving. Serving is problem solving.”

“Does the perfect vocation exist, and is it realistically achievable? Or is there always going to be a need for compromise?”

“When you start asking these questions when greeting your friends, contacts, and customers, your conversations will immediately move up to be more personal and more genuine.”

“If what you sell is something people don’t need, then you ain’t got no business.”

“More often than not the person answering the business phone gets onto their own agenda rather than the caller’s agenda, and that agenda may not be in the best interests of the caller, or in the best interests of the business.”

“If better is possible, why would you not want to become better? Why would you settle for good enough, when better is possible, and is achievable?”

“You could cause permanent damage to a patient if you let an untrained person loose on them with a dental drill? It’s just not the right sort of thing to be doing…”

“The cream rises to the top because of consistent practices and intelligent choices.”

“If you’re not training the people answering your phones, then you’re burning callers, you’re burning enquiries, and your burning new patient appointments.”

“Life is too short to be worrying about the behaviour of small minded people.”

“Are your clients telling less than flattering stories about your one star customer service problem solving skills?”

“Owning a dental practice is a gift…. the tragedies of failing to plan are borne out when I see dentists continue working on way past the age that they should have retired themselves….”

“How can we be better tomorrow for our customer than we were for them today?”

“Usually the reason the business isn’t in good shape is the reason why it won’t ever get in good shape on its own.”