“What was thought to be the initial problem is actually a SUBSEQUENT problem that has arisen”

“Giving great customer service should never be a chore. It should always be an inherent act of kindness by the giver.”

“For the time, and for the money invested, you’d think that dental undergraduates would be receiving something more.”

“Allowing patients to delay and cancel and defer necessary dental treatment doesn’t do the patients any favours.”

“Narcissists use shaming and blaming to exert control. The narcissist achieves an elevated position of power by….”

“When you find yourself being drawn into a time sucking pointless discussion where there will be no winner, the best thing to do is walk away.”

“Have you noticed that these six things are not taught in dental school?”

“At your business, is it possible that you could be taking the patronage of some of your loyal customers for granted?”

“If you want your dental practice to grow, you need to make sure that every incoming call to your dental practice is answered.”

“Haydee’s actions made everybody in that line feel that she was talking specifically to them. And none of them minded that they had to wait a little bit longer …”

“A micromanager’s obsession with every minor detail means that even straight-forward projects become ridiculously over-complicated.”

“This receptionist should have been alert to the information she was being told by the caller.”

“We always need to be looking at where we are focussing our energies. Are we offering best outcomes always?”

“Nothing short of a genuine apology for hurtful comments is acceptable. Skirting around an apology with a pseudo-apology is the same as not giving an apology at all.”

“A one man business is not a successful business. A one man business is simply a highly paid job.”