Lies. White Lies. Damned Lies. And Bull Dust [Black Lies].

Lies. White Lies. Damned Lies. And Bull Dust [Black Lies].

The quote we all know is this: "Lies, damned lies, and statistics"  The phrase was popularised by author Mark Twain, who attributed it to the British prime minister Benjamin Disraeli: "There are three kinds of lies: lies, damned lies, and statistics." Interestingly,...

read more
Who’s Your Next Patient?

Who’s Your Next Patient?

One of the things that really bugs me about most dental practices is their failure to recognise their next arriving patient by name when that patient walks through the front door. In fact, the aim of the practice staff should always be to greet the patient by their...

read more
Gaining Clarity

Gaining Clarity

Last week I told you about our garden clearing and fence work that we were undertaking at our farm. We’ve owned the farm as a second residence for six years, but after selling our big Sydney home late last year we recently moved there to live there full time [which...

read more
How Bad Is Your Phone?

How Bad Is Your Phone?

How badly is your phone being answered? And why is your phone being answered in such a poor manner? Do you as the business owner know how badly your phones are being answered? Do you as the business owner have any idea at all about how difficult it is for your...

read more
Sharpen Those Saws.

Sharpen Those Saws.

This week we’ve had some work done on our property. Or better still, we’ve had some work STARTED on our property. As you know, last December Jayne and I sold our Sydney home and relocated ourselves permanently to our rural property. For the last six years it has been...

read more
“I Don’t Want To Be Selling”

“I Don’t Want To Be Selling”

I often have dentists tell me they do not want to be selling to their patients. They think it is unethical to sell. But I say they are already selling. All they are not doing is selling well. Barbara Corcoran summed it up beautifully: “Good salesmanship is nothing...

read more
Who [Exactly] Is Running Your Business?

Who [Exactly] Is Running Your Business?

How do you run your business? Are you worried about what other people say and think? Do you worry that your customers talk about you [behind your back]? Or that your competitors have “labelled” you? Maybe your community has an opinion about you and your business, and...

read more
Are You A Good Customer?

Are You A Good Customer?

What sort of a customer are you? Do you know that great servers make great customers? And in so doing, being a great customer helps to create more great servers. This is because you, as a great customer, are a pleasure to serve. And so your server enjoys your...

read more
Service Abundance

Service Abundance

I’m a strong believer in the theory of abundance. There is plenty in the world for all of us to share. The world is not built on scarcity. It is built on love and generosity. I’m a firm believer in growing the pie, so all can share, rather than rationing the pie, so...

read more
Why Are You In Business?

Why Are You In Business?

This quote came across my desk this morning. It’s from Brad Sugars: "You should think of yourself as a business owner first, your profession or trade second ... i.e. You are not a doctor, you are the owner of a medical business ..." These are very powerful words. I...

read more
There’s A Lot To Be Said About Being Solution Focused

There’s A Lot To Be Said About Being Solution Focused

You may remember a year ago I had a serious problem with my Telco [telecommunications company], Telstra. [Read the full story here]. I had had a mobile phone plan with Telstra and been a loyal customer with them for thirty-five years. My issue with them a year ago...

read more
You Really Can’t Make This Stuff Up

You Really Can’t Make This Stuff Up

My wife purchased a lounge from a fairly upmarket furniture supplier. As would be the case, a deposit was paid and an ETA [estimated time of arrival] and delivery day was scheduled for when the lounge would be delivered. Hiccup Number 1. The date of arrival of the...

read more
The Power Of A Second Set Of Eyes

The Power Of A Second Set Of Eyes

One of the things that I always encourage dental practice owners is to get the opinion of someone else, just for the sake of having a second opinion. It may seem arduous and it may sometimes seem unnecessary. But it is the advice of a sage that can be invaluable. So...

read more

 

LEARN HOW TO ADD $100K IN BILLINGS TO YOUR DENTAL PRACTICE…

 

GRAB YOUR FREE REPORT NOW

  • This field is for validation purposes and should be left unchanged.

 

LEARN HOW TO ADD $100K IN BILLINGS TO YOUR DENTAL PRACTICE...

GRAB YOUR FREE REPORT NOW!

  • This field is for validation purposes and should be left unchanged.

Pin It on Pinterest