“The rewards for those who do “do-the-work” are worth it.”

“It’s pretty embarrassing to believe that someone doing their job can be abused and harassed by another member of the human race, simply because they are doing their job.”

“Inaction is an unacceptable treatment plan, and allowing and accepting inaction is a definite failure to act in the best interests of the patient.”

“More than ever, our customers and patients are screaming out for above average levels of service.”

“The reality was, that for whatever reason, this chap had unknowingly signed the death sentence for these teeth…and that death sentence was unnecessary.”

“So many times I hear dental practices [and other businesses] using their answering phone or a message service during business hours as a safety net…”

“Life is too short to tolerate nasty and destructive people….”

“The poor old dentist owner has no idea that callers to his practice are being treated so poorly.”

“If business success was easy then everybody out there would own a successful business.”

“It is the little things that end up having the big impacts.”

“Ultimately, you need to be in control of your own plan.”

“Give your patients the time they deserve, and more. Take the necessary time to cement your relationships.”

“It is your duty to help people in need to acquire what they need.”

“Loyal customers of yours will leave your business and go elsewhere if they believe that your business is devaluing their usual experience, and taking them for granted.”

“For a dental practice to be successful and for everybody there to be happy, the practice needs to achieve two things…”