“When there is no emotional connection, then it’s very easy for so-called patients to PUT OFF or defer their necessary treatments.”

“Patients truly love and value the post-treatment engagement they receive.”

“Some people in the workforce seem very happy just putting in minimum effort at work….”

“The welcome letter needs to be written in such a way that it adds value and creates anticipation for the new patient.”

“The first thing I would do if I wasn’t happy with my dental practice is to take a look at where the practice is now”

“Time cannot be saved or banked. Time can only be used wisely.”

“I hear plenty of stories of families where uneducated family members take it upon themselves to rescue other family members from the opportunity of being successful.”

“If your referral processes at your dental practice are flawed you run the risk of patients leaving your rooms and not having their specialist treatment completed.”

In business there exists few things sadder than the behaviour of the pathetic two-faced leopard.

Have you created sufficient trust in your practice that your valued patients proceed unconditionally with their recommended treatment, because they know you have their best interests at heart?

I love reading quotes. Quotations. Particularly quotations that speak to my inner self. Quotations that inspire me. Quotations that confirm my opinions and beliefs. Here are eleven quotes that have recently [on an individual basis], revisited my desk over the past few...

What can you create that can become your dental practice’s WOW experience that has your arriving patients in awe of your procedures and processes?

In the world of performing arts, there does come a time when the recording artists that we used to love just can’t hit the notes they once used to.

In every business, no matter how good, no matter how top end, there will always be days when things will go wrong. There will always be days when things do not go as they are meant to. And when those days, or moments arise, the things that really make your business...