“When we know these numbers and how they compare over time, we can forecast rather than react. And the ability to reliably forecast allows us to be ahead of the curve, rather than to be reacting AFTER the horse has bolted.”

“One of the things that made my dental practice so successful was that a visit to my practice wasn’t about the dentistry.”

“When you take control of your appointment schedule to create a template that delivers you production in a structured manner, then life as a business owner starts to look significantly better.”

“Every incoming phone call to your dental practice needs to be viewed as an opportunity to serve your community.”

“If you measure these five metrics each and every day, you’ll go a long way towards building the dental practice of your dreams”

“My advice to you is that if you want to be offering a service to your customers then you need to have it available to them from day one”

“There are a lot of dental practices that have no checks and balances and accountability plans for the people who work there answering the dental office phones.”

“The dental practice phone is the most important piece of equipment in your dental practice and should NEVER be taken for granted.”

“Your dental practice will never need to offer a discount again and undervalue the dentistry you provide…”

“No other dental practices out there are bothering at all to make these types of phone calls.”

“Keeping your available payment options a secret is a missed opportunity to help your patients comfortably go ahead with their necessary diagnosed dental treatment.”

“Every dental conversation should result in clarity for the caller or the dental patient.”

“There are a lot of dentists out there who avoid talking about money with their patients.”

“It is your duty to help your patients work out the best way for them to be able receive the dentistry they need.”

“It is your duty to help your patients work out the best way for them to be able receive the dentistry they need.”