“In dentistry, patients who fail to go ahead and fail to complete their necessary diagnosed treatment do so for a number of reasons.”

“Dentists have an additional responsibility to act with the highest level of professionalism, particularly when it comes to breaches of public health policy.”

“An employee ‘having a bad day’ is no reason or justification for rudeness of any level, towards customers.”

“Some who don’t walk the walk just live their lives from one lie to the next to the next.”

“What do you do when you have a live patient in front of you checking in or checking out, and then the phone rings?”

“Putting it simply, most dentists who say they are busy are actually falling well short on being efficiently productive.”

“In your own practice, are you guilty of jumping to conclusions too quickly?”

“A business must have customers who are excited to be doing business with that business.”

“Only complete this exercise if you want to improve your dental practice.”

“Expanding the employment opportunities for an already mentally departed employee is a liberating experience.”

“When we listen firstly to understand, and secondly to respond, it is only then that we become a true communicator.”

“Letting things ‘go through to the keeper’ is often the best strategy.”

“A conversational bully listens, not to understand, but only to respond.”

“In business every decision is based on the expectation that a dollar invested returns more than the dollar.”

“To create a schedule of purpose, you need to be digging deep on your calls and extracting key information about the patient that will have them wanting to come and see you sooner rather than later.”