“You need the right support network in your business to truly achieve great things…”

“You might find yourself way off course, or way off track, because of your blind ignorance…”

“A business’s service recovery systems and the way that business seamlessly swing them into action are what defines them as a business that cares unconditionally about their customers.”

“I always knew that my dental practice was a business, and as a business, I needed to treat it as a business. And not treat it as a hobby.”

“Sadly, you can’t make this stuff up…. May the fourth be with you.”

“If what an employee achieves has a direct and measurable POSITIVE IMPACT on the bottom line of the business, then employees that help achieve those improvements should be rewarded for their positive contributions.”

“What are you and your team doing to create a modus operandi, that delivers repeatable schedules of magical moments that will have all of your clients, patients and customers exclaiming: ‘Wow!! You guys are different!!’ ”

“Over the following five and a half years I worked with this coach and was able to grow my dental practice and triple my collections…”

“You can’t have callers to your dental practice listening to messages that are all about how wonderful you think your dental practice is. Messages like those are only to be played to impress your mother when she rings.”

“Are you doing a lot of lower paid tasks in your practice yourself, instead of performing the dentistry?”

Have you ever been in conversation with someone, and felt that their mind was elsewhere? That they were distracted from the conversation that you were having with them?

“Unless you are recording your incoming calls, you’re going to be up the old creek without a paddle, on two counts.”

“Those who say that they need their cell phone in case there is an emergency or an urgent call from their child care or school, do have a valid argument..”

“Don’t ever allow others to talk you into giving up on your goals.”

“Most patients who leave a dental practice and take their business elsewhere do so because of a feeling of being taken for granted, or of being ignored.”