“Only complete this exercise if you want to improve your dental practice.”

“Expanding the employment opportunities for an already mentally departed employee is a liberating experience.”

“When we listen firstly to understand, and secondly to respond, it is only then that we become a true communicator.”

“Letting things ‘go through to the keeper’ is often the best strategy.”

“A conversational bully listens, not to understand, but only to respond.”

“In business every decision is based on the expectation that a dollar invested returns more than the dollar.”

“To create a schedule of purpose, you need to be digging deep on your calls and extracting key information about the patient that will have them wanting to come and see you sooner rather than later.”

“Failure to capture every telephone enquiry and turn them into valued and kept appointments is an opportunity lost.”

“The aim of every communication in the dental practice needs to be to keep the patient on course to complete their necessary diagnosed treatment in the recommended time frame.”

“Whenever I looked at opportunities and situations, I always looked from a GLASS HALF FULL perspective rather than from the pessimistic point of view.”

“A well-structured thought out pre-blocked appointment schedule that is run well and done well will be more accommodating for all patients and ultimately will provide for better production and better patient and instrument flow for the busy practice.”

“At my dental practice, we found there was an order of events at the end of the appointment that worked best for our practice, and for our patients, that allowed the practice to achieve its best results.”

“Just because the caller has not phoned for a dental appointment this time, doesn’t mean that they will never ever need a dental appointment or want to refer someone to that dental practice for treatment.”

“Clarity comes from having somebody else to look at your problems with you and help you solve those problems. But advice without action is pointless.”

“In business, your customers really want to know how much you care, before they even want to think about handing over their hard-earned to you.”