
Do You Know Your Dental Practice Numbers?
“In your dental practice, are you as the leader inadvertently and unintentionally doing things that APPLY AN IMAGINARY HAND BRAKE to the forward progression of your business?”

Staying In Touch With Your Patients Is Always A WIN-WIN.
“What you will find, by regularly staying in touch with patients, is that a lot of those patients actually will be grateful for the follow up ….”

A Business Needs To Own Its Errors. And Fix Them Quickly
“In your business, do you just treat your customers with disrespect that reeks of taking them for granted?”

Are Broken Windows Killing Your Business?
“When seen and noticed by the public, this broken window immediately has visitors who spot it wondering…..”

It Costs More To Acquire A New Customer Than To Keep An Existing Customer
“Providing an exceptional experience to your patients goes a long way towards differentiating your dental practice from being just a commodity.”

The Customers Your Business Has Are Reflective Of The Levels Of Service Your Business Provides
“I was able to build a dental practice for patients who wanted and expected more, in terms of service, and who were very grateful for the levels of service I was able to provide them. Working with those patients was such a pleasure…”

Is Bad News In The Media About The Economy Affecting Your Dental Practice?
“No matter what the economic climate, there will always be businesses that succeed during hard times…”

People Don’t Go To The Dentist Because They Have A Couple Of Spare Hours To Kill
“Patients go to the dentist because they have a dental problem that they don’t want to have, and they want that dentist to fix it.”

Are You Offering A Helping Hand?
“We all have the power to be a person of influence for good. Let’s learn to use that power wisely. And use it for good. And not kick people who are down.”

Getting It Right: The Importance Of The Three Part Phone Greeting. Especially Part Three
“Don’t de-emphasise the caller’s importance. When the dental office phone rings, it always has to be one hundred percent about the caller.”

To Successfully Grow Your Dental Practice, You Need To Do This….
“You can work with someone who’s already done what you’re wanting to do, and has been getting results for other dentists just like you for the past eleven years….”

Is Your Business Failing To Live Up To Your Customers’ Expectations?
“In business, it doesn’t cost much more to go that little bit extra.”

What’s Happening With Your Dental Office Lunch Breaks?
“As an owner, making sure that your team all get a full hour each for lunch goes a long way to creating harmony and an enjoyable work environment.”

When Was The Last Time You Actually Did This Simple Thing?
“Sometimes we get so bogged down with the pace of things that we need to just stop for a short time, and smell the roses.”

Three Reasons Why Your Crooked Employee Doesn’t Want Your Dental Practice To Get Bigger
“A business that is not growing is stagnating, or shrinking, and is struggling.”
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