Are You Respecting Your Valued Telephone Enquirers?

Are You Respecting Your Valued Telephone Enquirers?

Last Saturday night at the farm we finally got around to igniting a huge burn pile in our top paddock that had been there, and been growing, for the past seven years. We decided to create this bonfire last Saturday as celebration of my upcoming birthday, and we...

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A Day To Remember

A Day To Remember

There are always those days in your life that you remember forever. Or should I say, those days in your life that you never forget. Days that stamp themselves indelibly in your psyche. You know them. We all have them. For me, one such day was a day some twenty-five...

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The Story Of Sam And Sarah

The Story Of Sam And Sarah

Last weekend Jayne and I stayed in a city hotel, while we were presenting our one day Practice Management Event at Darling Harbour. We stayed in one of the newer city hotels. Meet Sam. After our event had finished, Jayne and I met up with some of the event sponsors...

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The Tale Of Two Trucks

The Tale Of Two Trucks

Last Monday I was driving out of Sydney headed to my home in the rural NSW countryside. The drive is interesting, in that it is 130 kilometres of travel, with only five or six kilometres of  traffic lights at the very beginning. After that it is all motorway and...

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Expect The Expected

Expect The Expected

Last weekend Jayne and I presented a seminar with a guest speaker in Melbourne for over two hundred and forty attendees. We decided to use the Melbourne Exhibition and Convention Centre where we were professionally looked after from start to finish by an experienced...

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Sports Teams Are Better Organised Than Most Businesses.

Sports Teams Are Better Organised Than Most Businesses.

My good friend Jack Daly was down under last week presenting his material to sold out audiences. One of the big take-aways for me was his fact that sports teams are better organised than most businesses. And I’m not talking professional sports teams here. I’m thinking...

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Is Your Dental Practice A Commodity Or An Experience?

Is Your Dental Practice A Commodity Or An Experience?

Take a look at your dental practice. Are you selling a commodity or product? Such as dentistry? Or are you selling your customers an EXPERIENCE? An Ultimate Patient Experience? Some dental practices are always concerned that the prices that they charge need to be...

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Offering Your Customers An Irresistible Bonus Offer

Offering Your Customers An Irresistible Bonus Offer

Here are some interesting ideas and thoughts to consider when setting up a sales offer. Firstly, you need to make your offer compelling enough that potential customers are going to want to purchase your initial offer purely because it represents a solution to their...

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Is The Customer Always Right?

Is The Customer Always Right?

“The Customer Is Always Right” Are they? This statement is often offered up in customer service lessons: “The Customer Is Always Right Even If They’re Wrong” Have you ever heard that one? Here are three reasons why I don’t believe that “The Customer Is Always Right” ...

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The Real Purpose Of Owning Your Own Business.

The Real Purpose Of Owning Your Own Business.

Why do dentists start their own businesses? Why do they become owners of a dental practice? What’s the reason? One of the big reasons that dentists want to own their own business is because they want more control of their lives. But what they often find is that their...

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Same. Same. But Different.

Same. Same. But Different.

Coaching is very much like dentistry. You need to diagnose the ailment, discuss the treatment modalities, and then decide on a course of treatment. Much the same as dentistry. In dentistry we need to diagnose the cause of the pain. We then need to recommend some...

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You Can Do The Little Things A Whole Lot Better

You Can Do The Little Things A Whole Lot Better

Jayne and I have just spent a few days staying in Auckland New Zealand educating and working with dental professionals in the shaky isles who want to grow their dental practices. Our hotel in Auckland has been dramatically amazing. The employees have really gone above...

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