It only takes one bad egg to put you off your omelette. It only takes one bad prawn to put you off eating seafood. But often there is more than one bad egg, or one bad prawn… It’s the same in business. There will sometimes be bad eggs in business that can drag down...

Today I’m going to review the handover process that occurs in the hygiene room following the dentist’s examination for the dental hygiene patient who visits your dental office for their regular hygiene appointment. This article is Part V of a weekly series of articles...

One of the best pieces of advice I was ever given was from a medical doctor who told me: "The Purpose of an Appointment is to Make Another Appointment.” This statement is profoundly correct. If you want to stay in business you either need lots of new business or you...

Today it’s time to look at the examination process for the dental hygiene patient who visits your dental office for their regular hygiene appointment. This article is Part IV of a weekly series of articles that explains the hygiene process that I used IN DETAIL to...

Recently a good friend of mine decided upon a change in career. It was a big decision. Having previously carved out significant careers in hospitality and also in food technology and sports nutrition, my friend decided on the challenge of a new role in an area that...

Two weeks ago I discussed the important role that a dental hygienist plays in the creation of an EXPERIENCE for their patient so that the hygiene visit for the regular loyal dental patient is not simply “just another cleaning” or “it’s only a clean”. This regularly...

One of the things that is brushed over regularly and routinely in dental offices is the metrics. And accountability for those metrics. Metrics can be defined as “parameters or measures of quantitative assessment used for measurement, comparison, or to track...

Last week I discussed the important role that a dental hygienist plays in the creation of an EXPERIENCE for their patient so that the hygiene visit for the regular loyal dental patient is not simply “just another cleaning” or “it’s only a clean”. This regularly...

Have you ever heard the phrase: “You don’t know what you don’t know.” It’s called being unconsciously incompetent. There are four stages of competence, or as you will, there are four phases for going from not knowing to knowing well. Here they are: 1. Unconsciously...

How does a dental hygienist add SERIOUS value at the dental office where they work? Should a dental hygienist add serious value? After all, a hygienist can put in as much effort or as little effort into their role as they choose to, can’t they? In just the same way,...

Have you ever been in one of those situations where you felt that what you are now getting for your money is less than what you used to get before, but you’re still paying the same price, and sometimes a higher price than what you used to pay previously? It’s kind of...

I’m writing this blog article as I wing my way across the south of the USA from Raleigh-Durham to Miami. There’s an interesting thought, as I watch out my window and look at all the vast expanses of farmland out there in the South of America. I think: “How Big Is Your...