One of the big differences between dental practices who get it, and those practices that don’t get it, is the ability to be personable, and the importance that goes with it.

What is personable?

“Personable” is defined as “someone who is friendly, outgoing and easily able to talk to people.” They are “pleasantly sociable”.

How do we put “personable” into our dental practice?

The best thing to do to put personable into your dental practice is to look for places where patients least expect sociable conversation.

Here are two places in the practice that will have your patients talking about your dental practice to their friends as being truly different:

At the patient arrival

Having a real live person actually speak first and greet arriving guests into your practice ahead of time is a game changer.

One of my friends was telling me about a dental practice he knew where the arriving patient’s first view of the inside of the office was a view of behind the dental receptionist’s right ear, simply because of the poor logistics of the reception desk and its relation to the front door of the practice.

What this practice did to dramatically improve its engagement score with its patients was to have the dental receptionist stand up and walk around her desk and meet and greet her arriving patients head on, each and every time that a patient walked into that office.

And the satisfaction surveys completed by exiting patients reflected the positive impact that this one small change had on the patients’ overall thoughts about their visits.

Because the receptionist was physically and verbally positioning herself to engage with the arriving patient, the arriving patient felt as though conversational engagement was a foregone conclusion at this practice.

At the front office handover following treatment.

I always encourage verbal handovers of completed patients at the front of practice areas following treatment.

Where possible, if the dentist is working out of multiple treatment rooms, this handover can be well choreographed by the dental assistant and by the dental front office team member “receiving” the handover.

And the patients truly love and value the post-treatment engagement they receive.

I know a large practice where some of the associate dentists themselves are bringing out the patient for this after treatment handover.

In these practices, there are significant differences in popularity and busy-ness of associate dentists that are easily traceable back to which dentists are taking the time to bring these patients out to the front office and are providing a very personable handover of that patient.

I’ll let you in on a little secret: The associate dentists doing the personable handover themselves are the ones who are significantly more popular and more busy.

So ask yourself this question….

Are there simple things in your dental practice that you could be doing differently that could significantly impact on the popularity of your dentists and of your dental practice?

I think there are….

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Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com

Call Jayne on 1300 378 044 or email Jayne@theDPE.com  for more details.

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“How to Bring the Customer Service Magic of Disney Right There Into Your Dental Practice”

ONE TIME WORKSHOP Friday NOVEMBER 15 in SYDNEY.

Are you looking for that competitive EDGE for your dental practice in these questionable economic times?

History has shown that those businesses providing LEGENDARY WORLD CLASS Customer Service to their clients have not only survived, but THRIVED in during difficult times.

For the First time in Australia, Vance Morris brings you his comprehensive one day boot camp style workshop:

“How to Bring the Customer Service Magic of Disney Right There Into Your Dental Practice”

At this FULL DAY EXCLUSIVE workshop, you and your team will learn:

All about the cost that poor customer service is having on your dental practice.

Vance Morris will provide you with multiple examples of the financial impact of what poor service is doing for your practice.

He will explain in detail how to clearly DEFINE the “Customer Experience” (CX) for your dental practice.
You will learn the TEN RULES for WORLD-CLASS customer service, including:

* Anticipatory Service
* You had me at “Hello”
* Customer Service as a revenue generator
* “Everything communicates”

Vance will also explain in detail the art of PROFITABLE Service Recovery, including:

* How PROFITABLE Service Recovery is a systematic business process
* How to uncover your opportunities for PROFITABLE Service Recovery
* You will discover how to anticipate the needs for recovery
* Learn how to Train and empower your frontline employees on PROFITABLE Service Recovery
And much, much more….

Best of all, you will discover Vance’s signature programme Systematic Magic.

You will learn how to easily Out-Serve, Out-Price and Out-Market your dental competition in ANY ECONOMY. Based off his 10 year experience at Walt Disney World in Orlando, Florida, Vance will reveal the 7 Magic Keys that Disney uses every day to create magic for their guests. This is the same system that Vance himself used while at Disney to create some of their iconic attractions.

At the end of the day, all attendees will leave with their own, personal blueprint to implement Disney style service in their dental practices, the very next day.

So if you’re looking for that competitive edge that’s going to set your dental practice APART from all of the other practices in your area, then book your dental TEAM into see Vance Morris NOW!!

CLICK HERE FOR MORE DETAILS: http://bit.ly/2ZpzEdtl

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Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

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The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

 

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