Strictly A No Hump Zone

Strictly A No Hump Zone

“If you believe that you can ‘move the needle’ with hard work while others choose to coast, you absolutely can.”

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How To Have More Genuine Conversations

How To Have More Genuine Conversations

“When you start asking these questions when greeting your friends, contacts, and customers, your conversations will immediately move up to be more personal and more genuine.”

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“Who Am I Speaking With?”

“Who Am I Speaking With?”

“More often than not the person answering the business phone gets onto their own agenda rather than the caller’s agenda, and that agenda may not be in the best interests of the caller, or in the best interests of the business.”

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Listen. Empathise. Solve.

Listen. Empathise. Solve.

“If you’re not training the people answering your phones, then you’re burning callers, you’re burning enquiries, and your burning new patient appointments.”

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